Telkom and Vodacom sign deal to improve the customer roaming experience

Vodacom and Telkom have signed a multi-billion rand infrastructure and leasing and roaming deal.

From June 2019 Telkom will use the Vodacom network to provide voice calls and faster internet services to its providers.

But what is in it for the consumer?

READ:Telkom's new head of customer services promises better service

Speaking to Xolani Gwala, CEO at Telkom's consumer division Serame Taukobong says the key thing is the benefit to its consumers.

There are a couple of technical elements I will talk to. First of all, the structure of the roaming, what we call seamless roaming. Currently what is happening is if you are on one network and you are roaming to your next, you drop your call.

Serame Taukobong, CEO at Telkom's consumer division

He adds that seamless roaming allows for that call to be held right through without disconnecting.

He says this is a significant improvement in terms of customer experience.

Listen below to the full interview:


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