Uber sorry for price surging at Global Citizen Fest, vows to pay back the money

Uber South Africa has admitted to implementing price surging at the Global Citizen Festival over the weekend.

Uber had committed to not increasing rates on Sunday but some people had to pay over R1,000 for the same trips that had cost them around R200.

READ: 'I have never been so scared in my life' says Global Citizen Fest fan

Speaking to Bongani Bingwa, Uber's general manager for sub-Saharan Africa Alon Litz says 'dynamic prices are dynamic' and they react to supply and demand factors at that time.

He apologised to concertgoers who were charged high prices and added that credit card holders would be reimbursed and cash payers' accounts would be credited.

We have apologised and full fare amounts will be refunded and we are apologising because we made a commitment that no surge pricing will be in effect.

Alon Litz, Uber's general manager for sub-Saharan Africa

Listen below to the full interview:


Recommended

by NEWSROOM AI
Read More
Global Citizen Fest: We need to do better says Joburg's Michael Sun

Global Citizen Fest: We need to do better says Joburg's Michael Sun

Michael Sun says law enforcement agencies must do better in the next events to ensure what happened on Sunday doesn't happen.

Cape Town crowned world's top festival and events spot

Cape Town crowned world's top festival and events spot

The SA Association for the Conference Industry says the award is an affirmation of the Mother City's world-class status.

Banyana lose out on R100k bonus offer after Safa says no thanks to MiWay’s money

Banyana lose out on R100k bonus offer after Safa says no thanks to MiWay’s money

MiWay’s CEO Rene Otto pledged the money to the team as a once-off festive bonus after a call for corporate SA to show its support.

Saps says only one case was reported after the Global Citizen Festival

Saps says only one case was reported after the Global Citizen Festival

Vish Naidoo says police records only show one case reported during the Global Citizen Festival on Sunday.

Stadium Management SA confirms fans' bad experiences after Global Citizen Fest

Stadium Management SA confirms fans' bad experiences after Global Citizen Fest

Fans relay experiences of phone theft at the Global Citizen Festival over the weekend and stadium management weighs in.

How virtual reality speeds up helicopter design

How virtual reality speeds up helicopter design

Virtual reality used to design aircraft, Fitbit Charge 3 and Cisco predicts how much data will be used in the next few years.

[LISTEN]  'I have never been so scared in my life' says Global Citizen Fest fan

[LISTEN] 'I have never been so scared in my life' says Global Citizen Fest fan

Music fans who attended the Global Citizen Festival showpiece at the FNB Stadium on Sunday detail horrific experiences.

[WATCH] SA choir joins Beyonce on stage at Global Citizen Festival

[WATCH] SA choir joins Beyonce on stage at Global Citizen Festival

The international superstar was joined on stage by a South African choir singing Halo.

Govt must remove barriers to making SA world tourism leader, says Gidon Novick

Govt must remove barriers to making SA world tourism leader, says Gidon Novick

The former aviation exec explains how SA can take notes from Croatia in becoming a top tourism destination.

[LISTEN] Technology of life: The future of food

[LISTEN] Technology of life: The future of food

Refiloe Mpakanyane shares insight into how popular culture imagines how we will be eating in the future.

Angry sanitary pad activist claims she was sidelined by Global Citizen Festival

Angry sanitary pad activist claims she was sidelined by Global Citizen Festival

Activist for menstrual health and hygiene Zola Ndwandwe claims she and Team Free Sanitary Pads have been excluded from the event.

[LISTEN] Up close and personal with Enhle Mbali Maphumulo

[LISTEN] Up close and personal with Enhle Mbali Maphumulo

Actress and businesswoman Enhle Mbali Maphumulo talks about the upcoming gala dinner at the Mandela House.

Trevor Noah, Dave Chappelle and more added to Global Citizen lineup

Trevor Noah, Dave Chappelle and more added to Global Citizen lineup

Trevor Noah is confirmed to host the Festival and Dave Chappelle and Nomzamo Mbatha will join the lineup of co-hosts.

Yes, you heard right, Beyoncé, is coming to SA!

Yes, you heard right, Beyoncé, is coming to SA!

Superstar singer to perform at the Global Citizen Festival Mandela 100 concert to celebrate the centenary year of Nelson Mandela.

Jay-Z, Beyoncé, Pharrell, Cassper Nyovest and more on the Global Citizen lineup!

Jay-Z, Beyoncé, Pharrell, Cassper Nyovest and more on the Global Citizen lineup!

Since the festival began in New York in 2012, Global Citizen has grown into one of the largest platforms for young people.

Popular articles
'Two officers jumped out of the car and started assaulting me'

'Two officers jumped out of the car and started assaulting me'

Graham Westcott tells Kieno Kammies about how the police allegedly attacked him in Sea Point, Cape Town.

[WATCH] Twin toddlers climbing a fridge has Twitter in stitches!

[WATCH] Twin toddlers climbing a fridge has Twitter in stitches!

Khabazela shares tweets and Facebook posts that have gone viral.

'If you want to clear your name, why would you postpone your swearing-in?'

'If you want to clear your name, why would you postpone your swearing-in?'

Former ANC MP Melanie Verwoerd says she is not convinced by David Mabuza's reason to temporarily step aside as an MP.

'Thuli Madonsela’s name has been mentioned for Deputy President'

'Thuli Madonsela’s name has been mentioned for Deputy President'

Lumkile Mondi (Wits), Ferial Haffajee and Busisiwe Mavuso (Business Leadership SA) on the President's upcoming "slim" Cabinet.

[Exposed] Car dealerships, banks in cahoots; you’re not always getting best deal

[Exposed] Car dealerships, banks in cahoots; you’re not always getting best deal

Consumer journalist Wendy Knowler uncovered evidence of banks sending dealer principles on holidays abroad for hitting targets.

Running Bidvest doesn’t scare me! - Mpumi Madisa (39)

Running Bidvest doesn’t scare me! - Mpumi Madisa (39)

Madisa will soon become Bidvest’s CEO and the only black woman CEO of a JSE Top-40 company. At 39, she’ll also be the youngest.

'The criminals in the ANC will gang up on Cyril Ramaphosa'

'The criminals in the ANC will gang up on Cyril Ramaphosa'

Political analyst Prince Mashele and Richard Calland dissect the political landscape as 6th democratic Parliament in SA begins.

'Reason for Mabuza's swearing-in postponement is BS' says Eusebius

'Reason for Mabuza's swearing-in postponement is BS' says Eusebius

He believes these things are about power, horsetrading, and skeletons that these people know they have.