Uber South Africa has admitted to implementing price surging at the Global Citizen Festival over the weekend.
Uber had committed to not increasing rates on Sunday but some people had to pay over R1,000 for the same trips that had cost them around R200.
Speaking to Bongani Bingwa, Uber's general manager for sub-Saharan Africa Alon Litz says 'dynamic prices are dynamic' and they react to supply and demand factors at that time.
He apologised to concertgoers who were charged high prices and added that credit card holders would be reimbursed and cash payers' accounts would be credited.
We have apologised and full fare amounts will be refunded and we are apologising because we made a commitment that no surge pricing will be in effect.— Alon Litz, Uber's general manager for sub-Saharan Africa
Listen below to the full interview: