ConsumerTalk with Wendy Knowler

Jetting off soon? What to know about claiming for luggage damaged during flights

Travelling with luggage can be a risky business.

Luggage can land up in the wrong city, get stolen, pilfered or damaged.

Consumer journalist Wendy Knowler says airlines do not offer sufficient compensation for damage to luggage.

Read: 3 things about airline industry practice every flyer should know

She says travellers can at most expect to be compensated according to an international airline rate which is about $20 (+- R280) per kilogram.

Read more: Disability activist wants justice after wheelchair badly damaged on BA flight

Knowler advises that airlines usually won’t accept responsibility or pay compensation for damage caused to luggage zippers, handles or wheels.

Most airlines are very specific about what counts as damaged luggage.

Wendy Knowler, consumer journalist

She advises that passengers always speak up when damage occurs.

She also suggests that people take photos anytime they hand over luggage to create some evidence.

Also read: No make-up, coffee, spices on flights, as UK may ban powder from hand luggage

Knowler elaborated on two recent airline-related case studies, and also discussed early December debit orders and late Zando deliveries.

Listen to the entire ConsumerTalk discussion during The Pippa Hudson Show:

Every Wednesday, on The Pippa Hudson Show, Wendy Knowler provides useful insights and tips on how to make the most of your buying power.

For more stories visit the ConsumerTalk feature page.

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


This article first appeared on CapeTalk : Jetting off soon? What to know about claiming for luggage damaged during flights


Recommended

by NEWSROOM AI
Read More
Even upmarket boutiques offer lay-bys! Here’s what you need to know…

Even upmarket boutiques offer lay-bys! Here’s what you need to know…

Lay-by has taken off as a payment option in the last year or two, says consumer journalist Wendy Knowler.

Smooth operator - How to avoid getting caught out by telesales agents

Smooth operator - How to avoid getting caught out by telesales agents

Consumer journalist Wendy Knowler shares her advice on how best to deal with the calls.

Renting out or booking accommodation this coming high season? A cautionary tale…

Renting out or booking accommodation this coming high season? A cautionary tale…

Consumer journalist Wendy Knowler warns people planning to rent out or book accommodation this upcoming high season.

Nine-year-old Cape Town boy scoops top recycling award

Nine-year-old Cape Town boy scoops top recycling award

Consumer journalist Wendy Knowler reports back from the 2019 Petco Awards held in Johannesburg recently.

[EXPOSED] Tips made with cards often don't end up in waiters' pockets

[EXPOSED] Tips made with cards often don't end up in waiters' pockets

You may want to start tipping your waiter in cash. Consumer journalist Wendy Knowler on how restaurants abuse their employees.

Is your 'recyclable' packaging really being recycled?

Is your 'recyclable' packaging really being recycled?

Consumer journalist Wendy Knowler explains why information on South African packaging can be misleading.

Popular articles
TymeBank CEO Sandile Shabalala quits

TymeBank CEO Sandile Shabalala quits

Shabalala says he wants to spend more time with his family. Bruce Whitfield interviews portfolio manager Kokkie Kooyman (Denker).

Average salary in SA is R6400 per month, but 70% of workers earn less

Average salary in SA is R6400 per month, but 70% of workers earn less

About 29% of workers earn less than the R3500 national minimum wage, says Anish Shivdasani, CEO at Giraffe.

Can South Africa and Nigeria kiss and make up? Because there’s money to be made

Can South Africa and Nigeria kiss and make up? Because there’s money to be made

The relationship is complicated and strained. Dianna Games reports back from the SA-Nigeria Investment Conference in Sandton.

'Elephant in the room is labour law and the labour movement'

'Elephant in the room is labour law and the labour movement'

The Money Show's Bruce Whitfield interviews economists Andrew Levy (Andrew Levy Employment) and Dr Azar Jammine (Econometrix).

Investec gives staff unlimited leave days and freedom to wear what they want

Investec gives staff unlimited leave days and freedom to wear what they want

The bank rewards innovation with substantial bonuses and pays according to output not hours at work, says Lesley-Anne Gatter.

We've technologist on record saying she'll not treat patients - Discovery Health

We've technologist on record saying she'll not treat patients - Discovery Health

CEO Dr Broomberg has rubbished reports that a KwaZulu-Natal patient died after the company stopped payments.

R400m is absolute nonsense, insists CR17 campaign member

R400m is absolute nonsense, insists CR17 campaign member

Ramaphosa's former campaign member Dr James Motlatsi says he is the one who asked Gavin Watson for a donation, not the president.

[WATCH] Sho Madjozi first female South African to win BET award

[WATCH] Sho Madjozi first female South African to win BET award

The rapper, singer and songwriting superstar walked away with the best new international act on Sunday evening in Los Angeles.

Gauteng waitress gets R18,000 tip for 'amazing service'

Gauteng waitress gets R18,000 tip for 'amazing service'

A waitress at The Beerhouse in Fourways who received the generous donation wants to finish her matric and become a paramedic.