The Department of Home Affairs plans to introduce new laws to strengthen its hand in getting its employees to work shifts.
Acting Home Affairs DG Thulani Mavuso says the department has a responsibility to ensure that citizens have efficient access to services.
We know that society is changing and people need to access services at all times when they need them. It should not be a question that services are only accessible only during the week.— Thulani Mavuso, Acting DG at Home Affairs
He adds that it has a responsibility as put instruments in place that will ensure that it reaches its objectives effectively all the time.
He says in 2015 the department went to Cabinet and introduced how it wanted to reposition itself.
When that was approved we then asked to develop a white paper which would culminate into the legislation and is able to define some of the pertinent elements of the work of Home Affairs.— Thulani Mavuso, Acting DG at Home Affairs
He says the legal elements that will be implemented will define all pertinent issues that Home Affairs need in order to provide a good service.
Mavuso says the department's goal is to allow citizens to have access to the department and not be limited by prescribed working hours, hence the shift work plan.
Listen below to the full interview: