Good to Know with Wendy Knowler

Don't get caught out by a smooth-talking call centre agent ever again

Good to know with Wendy Knowler is a monthly consumer podcast series that gives subscribers insights into the most common mistakes made by consumers in South Africa. If you are in the market for a car, planning your wedding or wondering how to change your travel plans – this series will have something for you. Subscribe so that you don't miss out on the series, here.

If you've ever been on the receiving end of a direct marketing phone call with a smooth-talking telesales consultant armed with a carefully crafted script and insatiable hunger for a commission – you've probably been put under pressure to agree to a contract that went big on the benefits and flossed over the financial obligations.

In this episode, Wendy Knowler talks us through the pitfalls of agreeing to a contract made through unsolicited calls and, how you can get out of it.

Here's what you need to know about handling telesales contracts:

1. You can ask for the recording of the call

You have a right to access the recording in which you've agreed to a product or service. Ideally, the company should email it to you.

If I agree to this, will you provide me with the recording of this call for my records? If they say no – say why not? If they say yes – the recording will stand as proof that you've agreed to this.

Wendy Knowler

2. You can get out of the contract

The Consumer Protection Act gives consumers five business days to cancel an agreement made through an unsolicited phone call and, no – you won't need a reason. However, it must be done in writing.

To opt out of unsolicited calls, you can stop (most of) them by registering your name and number on the Direct Marketing Association of South Africa.

Got an idea that you think would make a great podcast? Send an email to consumer@knowler.co.za with Good to know with Wendy Knowler in the subject line followed by your podcast pitch.

For more consumer-related stories, tune in or visit the ConsumerTalk feature page.

ConsumerTalk with Wendy Knowler on Afternoons with Pippa Hudson, Wednesdays between 13.00 – 14.00 on Cape Talk.

Knowler Knows Consumer Talk on The Azania Mosaka Show, weekdays between 13:00 – 15:00 on 702.


This article first appeared on CapeTalk : Don't get caught out by a smooth-talking call centre agent ever again


Recommended

by NEWSROOM AI
Read More
Here's why it's never a good idea to lose control in a store

Here's why it's never a good idea to lose control in a store

Is losing your cool in a store or on social media, a good idea or a bad idea? Wendy Knowler tells you why it is indeed a bad idea.

Meet the technologist disrupting the freight industry

Meet the technologist disrupting the freight industry

Meet Benji Coetzee, a tech disruptor transforming the face of the male-dominated freight transport industry.

There's a medal haul coming in Tokyo, if this coach has anything to do with it

There's a medal haul coming in Tokyo, if this coach has anything to do with it

Rowing coach Roger Barrow shares his love for winning - especially against better-resourced teams.

Yoco: Small business' saving grace

Yoco: Small business' saving grace

South African fintech venture, Yoco is ensuring that SMEs become the driving force behind wealth development within communities.

Can I get a refund? Here's what the CPA says about it

Can I get a refund? Here's what the CPA says about it

Can I get a refund? Wendy answers the most popular Consumer Protection Act question asked by consumers across South Africa.

6 common mistakes we've all made when buying our first car

6 common mistakes we've all made when buying our first car

Thinking of buying your first car? Best you avoid these common mistakes to save yourself a ton of money.

Popular articles
Standard Bank takes on Capitec Bank with low-fee account, gigabytes of free data

Standard Bank takes on Capitec Bank with low-fee account, gigabytes of free data

The account costs R4.95 per month; you get 1GB of free data. Swipe 4 times a month; you get 0.5GB of free data and R50 airtime.

'You can easily get a 15% total return from a share like MultiChoice'

'You can easily get a 15% total return from a share like MultiChoice'

Is there an investment case for MultiChoice? Arabile Gumede interviews Jacques Plaut, a Portfolio Manager at Allan Gray.

Huawei users in SA told not to panic over Android ban

Huawei users in SA told not to panic over Android ban

Google is suspending its business relationship with Chinese smartphone manufacturer.

[WATCH] Eusebius delivers emotional obituary for Kaizer Chiefs

[WATCH] Eusebius delivers emotional obituary for Kaizer Chiefs

The Glamour Boys lost the Nedbank Cup final to underdogs TS Galaxy on Saturday.

'It is very clear that Ramaphosa is under attack from Magashule and others'

'It is very clear that Ramaphosa is under attack from Magashule and others'

News24 editor-in-chief Adriaan Basson says there is a definite fight back from the ANC secretary-general against the president.

Schwarzenegger urges public not to give Sandton 'fan' the attention he craves

Schwarzenegger urges public not to give Sandton 'fan' the attention he craves

A video of a young man kicking actor and former US governor Arnold Schwarzenegger in the back on Saturday in Joburg went viral.