#BabyCart: Is it an online scam or not?

Xolani spoke about a possible scam involving a baby supplies online shop, with numerous mothers left without their orders. Following the email below, he received a stream of calls, emails and tweets saying they have also have the same issue:

I have ordered Nappies at an online store called Baby Cart. (www.babycart.co.za) I placed 3 orders (which are attached) Orders: 679, 680 on 20/05/2015 and Order 694 On 21/05/2015 and paid online using my credit card via Payfast. To date none of the orders have been successfully delivered. There has been only empty promises from the merchant to deliver. The following dates were promised to me 28/05/2015, 04/06/2015, 09/06/2015 (written notification attached) and 13/06/2014. After numerous calls, emails and promises for delivery nothing has materialised. Many people seem to feel they have been scammed and proof of this is attached. In lieu of the above information provided, I would like my purchase transactions to be returned and would like to conclude it as an unsuccessful purchase.

702 Listener

Attached to the email was proof of her dispute claim forms and proof of payment. In addition to this email, Xolani received more emails as well as two callers who were allegedly scammed:

I ordered R1145 worth of Premium Care nappies which were going for R160 a box. I know some people who ordered nappies before the baby is born for rest of the baby's life. None of us have received our orders. I spoke to her husband and he says he doesn't have anything to do with this and in fact hasn't seen her.

Marisa, Nelspruit

I administer a Whatsapp group with 81 ladies (of which Britney - the owner of Baby Cart is a part of). I worked out that the ladies were owed a total of R125 000 from orders that didn't arrive. Britney was apparently arrested yesterday and nobody actually knows what's going on. If she didn't have stock she should have told everybody. But instead she's issued 2 lawyers letters.

Bianca, Johannesburg

Here are some responses from listeners via Twitter:

Xolani's Executive Producer, Jonathan Fairbairn investigated the matter further. Listen below for the full conversation:

Xolani's production team managed to track down the owner of Baby Cart to find out what her response is:

Xolani's production team also managed to get a hold of Henrietta, the lady Britney's passed the buck to:


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