South Africans do not love Vodacom. Cell C has the best service - BrandsEye SA

Vodacom logo. Picture: Facebook.

There is no Capitec Bank in the telco industry… Consumers are trapped…

Nic Ray, CEO - BrandsEye SA

South Africans do not love Vodacom, according to BrandsEye SA’s “SA Telcos Sentiment Index”.

BrandsEye - the company famous for predicting Brexit and Donald Trump’s presidency – analysed roughly half a million social media posts about South Africa’s telecoms companies.

It found that Vodacom’s implementation of the Independent Communications Authority of South Africa’s new data regulations severely damaged its reputation and moved subscribers to port to other service providers.

South Africans accused Vodacom of finding gaps so as not to comply with the spirit of the new regulations, according to Nic Ray, CEO at BrandsEye SA.

Ray White (in for Bruce Whitfield on The Money Show) interviewed Nic Ray.

Listen to the interview in the audio below (and scroll down for more quotes from it).

The results are pretty damning for the industry… People are far more unhappy with their telco than their bank.

Nic Ray, CEO - BrandsEye SA

Vodacom did not handle the [new Icasa regulations] rollout well…

Nic Ray, CEO - BrandsEye SA

Cell C was the best… about 10% better than the industry… doing something right from a customer service perspective…

Nic Ray, CEO - BrandsEye SA

62% of all people who threatened to cancel Telkom cited customer service…

Nic Ray, CEO - BrandsEye SA

Get the 10 most-read articles of the week from Bruce Whitfield’s The Money Show, emailed to you every Friday morning:

Subscribe to our Business Wrap Newsletter


Recommended

by NEWSROOM AI
Read More
A record breaking shoe may also break the sport

A record breaking shoe may also break the sport

Setting out to solve one problem may result in you creating a new potentially harder problem to address.

#SONA2020: Will Ramaphosa step up to the challenge?

#SONA2020: Will Ramaphosa step up to the challenge?

Talking and soothing no longer work. Come out of the middle, Cyril.

End of an era: AngloGold exits South Africa

End of an era: AngloGold exits South Africa

It's the end of an era as AngloGold Ashanti sells its Mponeng mine.

No, the GEPF has not been consulted on Cosatu's plan to raid pensions for Eskom

No, the GEPF has not been consulted on Cosatu's plan to raid pensions for Eskom

The Government Employees Pension Fund says it is in the dark about their role in any Eskom rescue.

The horror of the late Christmas champagne

The horror of the late Christmas champagne

Wendy Knowler, consumer journalist, this week talks about the frustrations online shoppers in South Africa have to deal with.

Vodacom, MTN charge more for data at home in South Africa than anywhere else

Vodacom, MTN charge more for data at home in South Africa than anywhere else

Vodacom and MTN are fleecing consumers – particularly poor ones. Ray White interviews Duncan McLeod, Editor at TechCentral.

Popular articles
Africa needs activists, not leaders: Meet SA's AU youth council member

Africa needs activists, not leaders: Meet SA's AU youth council member

Listen to insights from Shakira Choonara - award-winning, internationally recognised youth and healthcare activist.

EFF wants 'apartheid denialist' de Klerk prosecuted and Nobel Prize withdrawn

EFF wants 'apartheid denialist' de Klerk prosecuted and Nobel Prize withdrawn

The EFF responds to FW de Klerk Foundation statement after demanding the former president's removal from Parliament during Sona.

Eskom shifts load shedding to stage 2

Eskom shifts load shedding to stage 2

Stage 2 load shedding is in force from 9 am on Sunday.

Me-time, partner time and parenting - finding the right balance

Me-time, partner time and parenting - finding the right balance

Parenting expert Nikki Bush has advice on balancing everyone's needs amid the demands of busy family lives.

[WATCH] Zozi returning to US after colourful Cape Town welcome

[WATCH] Zozi returning to US after colourful Cape Town welcome

Zozibini Tunzi dazzled Capetonians during the final leg of her homecoming tour after bagging the Miss Universe crown in December.

Weekend load shedding upgraded to stage 3

Weekend load shedding upgraded to stage 3

After announcing stage 2 power cuts on Friday evening, Eskom now says stage 3 will be implemented from Saturday morning.

Eskom to implement Stage 2 load shedding

Eskom to implement Stage 2 load shedding

The power utility says this is due to the loss of an additional four units.

[LISTEN] Is a new smart city in Gauteng feasible?

[LISTEN] Is a new smart city in Gauteng feasible?

Ntiyiso Consulting Group CEO and industrialist Alex Mabunda shares his views on President Cyril Ramaphosa's big plan.

DUT security threaten EWN journalist with violence and 'throwing him off a hill'

DUT security threaten EWN journalist with violence and 'throwing him off a hill'

Eyewitness News reporter Nkosikhona Duma explains why he was threatened by the private security company.

'Saxbae' Bongani Radebe sets the mood for Valentine's Day Evening of Love

'Saxbae' Bongani Radebe sets the mood for Valentine's Day Evening of Love

Bongani Radebe and Bekezela serenade #702Uplugged this Valentine's Day.