The Science Of ...

The science of retail in nation that loves to shop ‘till it drops

(Click here for more "The Science Of" articles.)

Retail involves the selling of goods and/or services to customers through various distribution channels in order to make a profit.

Retail includes physical stores as well as those found online.

A retailer is the shop or service provider that meets the needs of its customers or clients.

Retail trade contributes about 16 percent to total GDP in South Africa, up from 14.4 percent in in 1970.

Shoprite, Pick n Pay, Massmart (Game, Dion and others), Spar and Woolworths are the largest retailers in South Africa.

The Money Show presenter Bruce Whitfield interviewed Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings, about the science of retail.

Listen to the audio (scroll down) for more detail.

Shopping centres are similar, but very competitive.

Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings

Retail is about volumes. You must master systems and operations before you can get into a shopping centre.

Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings

Landlords and developers want brands that are well-known. We help independent retailers survive in this very tough environment. We serve mostly family-businesses and people exiting corporate life.

Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings

It’s beyond just selling. You’ve got to create an experience. You want them coming back. You need knowledgeable staff members.

Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings

South Africa is behind the rest of the world when it comes to customer service.

Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings

Shopping centres earn a lot of revenue from parking fees.

Monalisa Sam, Founding and Managing Director of Tungwa Retail Holdings

Subscribe to our Business Wrap Newsletter


702 welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the 702 community a safe and welcoming space for all.

702 reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

702 is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
The science of Africa’s most developed rail network

The science of Africa’s most developed rail network

Learn more about South Africa’s rail network; an indispensible part of the country’s transport infrastructure.

The rise and rise of “procurement” and the Chief Procurement Officer

The rise and rise of “procurement” and the Chief Procurement Officer

Procurement is getting increasingly important. We interviewed Telkom’s CPO about the science of this vital function.

How to choose the best South African wines

How to choose the best South African wines

Wade Bales from Wade Bales Wine Society offers a personalised, one-on-one service for sourcing the best wines.

Why online gambling (it’s illegal, did you know?) is harming South Africa

Why online gambling (it’s illegal, did you know?) is harming South Africa

Online gambling is booming but not harmless, says Casino Association South Africa CEO Themba Ngobese.

How to make money from tourism

How to make money from tourism

We interview the author of "The Tourism Coach", a book aimed at entrepreneurs and would-be entrepreneurs in the tourist sector.

What makes SA’s largest independent insurer and one of our best employers tick?

What makes SA’s largest independent insurer and one of our best employers tick?

Well-known for developing prepaid insurance sold in “starter packs”; we interview Hollard’s CEO…

The science of FICA (and why you need to FICA this and FICA that)

The science of FICA (and why you need to FICA this and FICA that)

The Financial Intelligence Centre Act is meant to combat a number of financial crimes. Got your ID and proof of address handy?

Direct marketing works! (and employs 150 000 in South Africa)

Direct marketing works! (and employs 150 000 in South Africa)

Warren Moss, Chairman of the Direct Marketing Association of South Africa, discusses the ins and outs of direct marketing.

Watch The Hulk smash Joburg to smithereens (and learn why Marvel made him do it)

Watch The Hulk smash Joburg to smithereens (and learn why Marvel made him do it)

Watch The Hulk go wild in Johannesburg and learn why Hollywood is crazy about shooting movies in South Africa.

How South Africa fell hopelessly in love with Soccer Laduma

How South Africa fell hopelessly in love with Soccer Laduma

Millions of South Africans can’t wait for the next edition. The fascinating story of the wildly successful Soccer Laduma…

Popular articles
This tech institute forges top coding talent in SA - for free

This tech institute forges top coding talent in SA - for free

WeThinkCode funds top human talent with the potential to become the future coders of SA, despite their background or experience.

Dr Mbuyiseni Ndlozi opens up about his thesis

Dr Mbuyiseni Ndlozi opens up about his thesis

Ndlozi explains the significance of the the first chapter of his thesis: 'Trauma in the archives'.

German prosecutors probing Steinhoff CEO Markus Jooste (for accounting fraud)

German prosecutors probing Steinhoff CEO Markus Jooste (for accounting fraud)

The Money Show’s Bruce Whitfield interviews Steinhoff International Chairperson Christo Wiese.

Happy 50th birthday, Pick n Pay (congrats on growing your bottom line by 18%)!

Happy 50th birthday, Pick n Pay (congrats on growing your bottom line by 18%)!

50 years ago the retailer started out when Raymond Ackerman bought three tiny stores from Click founder Jack Goldin.

So what exactly is radical economic transformation?

So what exactly is radical economic transformation?

Wits associate professor of economics Christopher Malikane speaks to Azania Mosaka about the term that is being bandied about.

Is it normal to have a curved penis? Dr Shingai explains

Is it normal to have a curved penis? Dr Shingai explains

Urologist Dr Shingai Mutambirwa says penile curvature is only a concern if it impedes a man's ability to have penetrative sex.

Nkosazana Dlamini-Zuma's simply did not do her job as  AU chair - analyst

Nkosazana Dlamini-Zuma's simply did not do her job as AU chair - analyst

Analysts weigh-in with very different views on Dlamini Zuma's failures and achievements as chairperson of the African Union.

Who is Advocate Tembeka Ngcukaitobi?

Who is Advocate Tembeka Ngcukaitobi?

The EFF lawyer stole the show during the state capture report court battle.

3 easy questions could bag you R2000!

3 easy questions could bag you R2000!

WIN R2000! But only if you can prove you're a whiz of the MTN Biz Quiz by answering the following three questions...

Blesserfinder: Matching you with a sugar daddy near you

Blesserfinder: Matching you with a sugar daddy near you

Is social trend Blesserfinder, where girls are allegedly matching up with rich 'benefactors' in exchange for sex, a real thing?