Streaming issues? Report here
Aubrey Masango 702 Gradient Aubrey Masango 702 Gradient
The Aubrey Masango Show
20:00 - 00:00
volume_up
volume_mute

The Aubrey Masango Show
20:00 - 00:00
Home
arrow_forward
Politics

UIF online filing system still a headache for users

2 May 2019 11:57 AM
Tags:
UIF
UIF system failure
Makhosonke Buthelezi

Clients have been frustrated with the lack of communication and response from the fund's platforms.

The Unemployment Insurance Fund (UIF) uFiling system, for both registration and claims, has not been working properly since February.

Users of the online system have been frustrated with the lack of communication and response from the call centre.

UIF communications director Makhosonke Buthelezi attributed the system failure to the upgrades after the data centre was relocated to new premises.

Read: UIF says uFiling system should be back online from April

CapeTalk listeners called in to share their experiences with the system.

I've spent four to five hours on the line waiting to speak to somebody. The first time I got through to speak to a person I was told I'm not the only one complaining, a call will be logged and they will get back to me. She then hang up on me.

Mark, Caller

Subsequent to that they don't answer their phones and don't reply to emails...

Mark, Caller

Buthelezi says there's a meeting scheduled for Friday with the service provider to try and resolve the problem.

We said they need to come up with a resolution to these problems because it creates a lot of stress and frustration for our clients.

Makhosonke Buthelezi, Director of communication and marketing - UIF

The system is currently working at 60%, says Buthelezi. The challenges are currently with the historical data which creates problems for those who've always used the system.

He says everything is running smoothly for those making claims and for new registrations.

There will be consequences for the service provider for failing to deliver and for not meeting the due date.

There will certainly be consequences because contractually there are standards they're supposed to meet and if they fail there are consequences.

Makhosonke Buthelezi, Director of communication and marketing - UIF

To hear the rest of the conversation, listen below:


This article first appeared on CapeTalk : UIF online filing system still a headache for users


2 May 2019 11:57 AM
Tags:
UIF
UIF system failure
Makhosonke Buthelezi

More from Politics

Out of business 123rf 123rfbusiness 123rflifestyle

R200b Covid-19 loan scheme's paid out only R13b. Can a makeover get it to work?

11 August 2020 8:48 PM

Since it launched in May, the scheme's helped only 6.6% of businesses it targets. Will recent changes lead to improvement?

Share this:
Read More arrow_forward

123rf A pile of two hundred rand notes, South African currency money

Eskom pensioners receive Covid 19-relief bonuses totalling R104m

11 August 2020 7:25 PM

The Money Show's Bruce Whitfield interviews Eskom's Linda Mateza about the once-off payment to its pensioners.

Share this:
Read More arrow_forward

190715-des-van-rooyen-edjpg

Thank God van Rooyen wasn't finance minister for longer, Zondo commission told

11 August 2020 6:43 PM

Lungisa Fuzile (former National Treasury DG) tore into former minister Des van Rooyen's performance and choice of advisers.

Share this:
Read More arrow_forward

200811-des-van-rooyen-edjpg

Van Rooyen blames Madonsela & white-owned media for state capture allegations

11 August 2020 5:46 PM

The former Cabinet minister, during his testimony on Tuesday at the state capture inquiry, accused the former Public Protector of making findings against him without giving him an opportunity to answer.

Share this:
Read More arrow_forward

190715-des-van-rooyen-edjpg

Van Rooyen to cross-examine Fuzile before he takes stand at Zondo commission

11 August 2020 1:06 PM

EWN reporter Nthakoana Ngatane gives an update on what is happening at the state capture commission.

Share this:
Read More arrow_forward

Zimbabwe map flag 123rfpolitics 123rf

What is happening in Zim is self-evident, it requires no denial - rights lawyer

11 August 2020 11:24 AM

Zimbabwe government spokesman Nick Mangwana denies that there are human rights violations happening in that country.

Share this:
Read More arrow_forward

Cyril Ramaphosa

'Eradicate chauvinism, sexism and patriarchy. They enable oppression of women'

10 August 2020 9:01 AM

In his "From The Desk of the President" column, Cyril Ramaphosa unpacks a number of commitments made under Generation Equality.

Share this:
Read More arrow_forward

JZuma

Zuma apologises to Hanekom for 'known enemy agent' tweet

9 August 2020 4:50 PM

Former president Jacob Zuma said on his official Twitter account that he “unconditionally withdraws” the allegation.

Share this:
Read More arrow_forward

Cyril Ramaphosa

Enabling women to become financially independent will help curb GBV - Ramaphosa

9 August 2020 2:02 PM

The president said in his Women's Day speech there are efforts to give women access to productive assets such as land.

Share this:
Read More arrow_forward

200808ollygif

ANC in Free State feels betrayed by members who voted against Olly Mlamleli

9 August 2020 8:05 AM

Mlamleli was ousted during a special council meeting on Friday night through a motion of no confidence brought by the Freedom Front Plus.

Share this:
Read More arrow_forward