Good to Know with Wendy Knowler

Here's why it's never a good idea to lose control in a store

Good to know with Wendy Knowler is a monthly consumer podcast series that gives subscribers insights into the most common mistakes made by consumers in South Africa. If you are in the market for a car, planning your wedding or wondering how to change your travel plans – this series will have something for you. Subscribe so that you don't miss out on the series, here.

In this episode, Wendy Knowler asks when it's okay to be verbally and physically abusive towards a company or one of its employees. The short answer? Never.

Here's why it's not a good idea to lose control:

1. Remain calm, if you want to be taken seriously

No matter how badly you've been treated, when you lose control and act in extreme anger, it overshadows the validity of your complaint and it becomes all about your behaviour and, not about the initial issue.

Someone who is steely calm but assertive and, absolutely clear about how they've been harmed and what they expect and, by when is far more likely to be taken seriously and actually get what they want and what they're entitled to.

Wendy Knowler

2. Someone might film you and post it on social media

There's a good chance that someone could record your abusive episode and post it onto social media for the world to see. This could affect your changes of getting a job or promotion at the company you're working at because essentially, you could be bringing your company into disrepute.

3. Your behaviour could be harmful to employees

It's never a good idea to be abusive towards employees. It minimises the validity of your initial complaint, that then becomes overshadowed by your conduct towards the employee – even if they were in the wrong. Store salespersons, call centre agents and frontline staff are just as deserving of fair treatment and respect as consumers.

Here's why venting on social media could result in legal action:

The internet never forgets.

To lend to your credibility as a consumer, be sure to state your truth in a calm and rational manner. This way, Wendy says – it will always carry more weight than if you do so in capital letters.

Got an idea that you think would make a great podcast? Send an email to consumer@knowler.co.za with Good to know with Wendy Knowler in the subject line followed by your podcast pitch.

For more consumer-related stories, tune in or visit the ConsumerTalk feature page.

ConsumerTalk with Wendy Knowler on Afternoons with Pippa Hudson, Wednesdays between 13.00 – 14.00 on Cape Talk.

Knowler Knows Consumer Talk on The Azania Mosaka Show, weekdays between 13:00 – 15:00 on 702.


This article first appeared on CapeTalk : Here's why it's never a good idea to lose control in a store


Recommended

by NEWSROOM AI
Read More
How to buy a new car even if you don’t really have enough money for it

How to buy a new car even if you don’t really have enough money for it

South Africans are increasingly buying cars they can’t afford using balloon payments, says consumer journalist Wendy Knowler.

Paying off your credit card every month to avoid interest? The banks are sneaky…

Paying off your credit card every month to avoid interest? The banks are sneaky…

Consumer journalist Wendy Knowler warns prudent credit card holders to keep tabs on their banks. In this case, it’s FNB.

Beware the 'email invoice hacking scam'! – Wendy Knowler (consumer journalist)

Beware the 'email invoice hacking scam'! – Wendy Knowler (consumer journalist)

If you ever send an invoice (or pay after receiving one); you may want to check this out. Especially property buyers and sellers.

Can I get a refund? Here's what the CPA says about it

Can I get a refund? Here's what the CPA says about it

Can I get a refund? Wendy answers the most popular Consumer Protection Act question asked by consumers across South Africa.

Don't get caught out by a smooth-talking call centre agent ever again

Don't get caught out by a smooth-talking call centre agent ever again

Have you ever hung up a telesales call not knowing exactly what you just signed up for? You're not alone.

6 common mistakes we've all made when buying our first car

6 common mistakes we've all made when buying our first car

Thinking of buying your first car? Best you avoid these common mistakes to save yourself a ton of money.

Popular articles
47% probability of the rand crashing in next 12 months - Rand Merchant Bank

47% probability of the rand crashing in next 12 months - Rand Merchant Bank

The writing is probably on the wall for the resurgent rand. Bruce Whitfield interviews John Cairns, a Strategist at RMB.

'Old Mutual claimed they were the cheapest. They were the most expensive!'

'Old Mutual claimed they were the cheapest. They were the most expensive!'

Personal Finance's retired founding editor Bruce Cameron on his attitude toward money (hopes and fears, successes and failures...)

'Public Protector Busisiwe Mkhwebane made lots of mistakes and simply lied'

'Public Protector Busisiwe Mkhwebane made lots of mistakes and simply lied'

Public Protector Busisiwe Mkhwebane lied and acted in bad faith, the ConCourt ruled. Bruce Whitfield interviews Dr Cathy Powell.

Lion King fan pleads with parents not to take their kids to the cinema at night

Lion King fan pleads with parents not to take their kids to the cinema at night

Khabazela shares tweets and Facebook posts that have gone viral.

'A lot of people may have wanted him dead.'  - Who killed Mark Batchelor?

'A lot of people may have wanted him dead.' - Who killed Mark Batchelor?

A Sunday newspaper report has suggested the soccer ace's death may have been linked to a missing stash of cocaine.

You made a huge mistake downloading FaceApp if your privacy is important to you

You made a huge mistake downloading FaceApp if your privacy is important to you

Washington Post technology columnist Geoffrey A. Fowler did a forensic analysis of the Russia-based app. Check it out.

Been caught speeding in the past few months? You'll want to read this...

Been caught speeding in the past few months? You'll want to read this...

Cases involving a particular speed-measuring device have been thrown out due to questions over the reliability of the device.

46 women rescued in Joburg sex trafficking raid

46 women rescued in Joburg sex trafficking raid

An expert on human trafficking explains how the syndicate operates and how women are lured into dens.