Good to Know with Wendy Knowler

Here's why it's never a good idea to lose control in a store

Good to know with Wendy Knowler is a monthly consumer podcast series that gives subscribers insights into the most common mistakes made by consumers in South Africa. If you are in the market for a car, planning your wedding or wondering how to change your travel plans – this series will have something for you. Subscribe so that you don't miss out on the series, here.

In this episode, Wendy Knowler asks when it's okay to be verbally and physically abusive towards a company or one of its employees. The short answer? Never.

Here's why it's not a good idea to lose control:

1. Remain calm, if you want to be taken seriously

No matter how badly you've been treated, when you lose control and act in extreme anger, it overshadows the validity of your complaint and it becomes all about your behaviour and, not about the initial issue.

Someone who is steely calm but assertive and, absolutely clear about how they've been harmed and what they expect and, by when is far more likely to be taken seriously and actually get what they want and what they're entitled to.

Wendy Knowler

2. Someone might film you and post it on social media

There's a good chance that someone could record your abusive episode and post it onto social media for the world to see. This could affect your changes of getting a job or promotion at the company you're working at because essentially, you could be bringing your company into disrepute.

3. Your behaviour could be harmful to employees

It's never a good idea to be abusive towards employees. It minimises the validity of your initial complaint, that then becomes overshadowed by your conduct towards the employee – even if they were in the wrong. Store salespersons, call centre agents and frontline staff are just as deserving of fair treatment and respect as consumers.

Here's why venting on social media could result in legal action:

The internet never forgets.

To lend to your credibility as a consumer, be sure to state your truth in a calm and rational manner. This way, Wendy says – it will always carry more weight than if you do so in capital letters.

Got an idea that you think would make a great podcast? Send an email to consumer@knowler.co.za with Good to know with Wendy Knowler in the subject line followed by your podcast pitch.

For more consumer-related stories, tune in or visit the ConsumerTalk feature page.

ConsumerTalk with Wendy Knowler on Afternoons with Pippa Hudson, Wednesdays between 13.00 – 14.00 on Cape Talk.

Knowler Knows Consumer Talk on The Azania Mosaka Show, weekdays between 13:00 – 15:00 on 702.


This article first appeared on CapeTalk : Here's why it's never a good idea to lose control in a store


Recommended

by NEWSROOM AI
Read More
Artificial Intelligence: Are CEOs standing in the way of its potential?

Artificial Intelligence: Are CEOs standing in the way of its potential?

An introduction to machine learning to assist business leaders to understand what it can and cannot do.

The truth about best-before dates: You're throwing away perfectly good food

The truth about best-before dates: You're throwing away perfectly good food

Do you throw away food as soon as it's reached its best before date? You're probably wasting a lot of perfectly edible food.

To this solutionist thinker, all-access means success

To this solutionist thinker, all-access means success

William Mapham pioneered Vula Mobile, the app that links healthcare workers with on-call medical and surgical specialists.

Can I get a refund? Here's what the CPA says about it

Can I get a refund? Here's what the CPA says about it

Can I get a refund? Wendy answers the most popular Consumer Protection Act question asked by consumers across South Africa.

Don't get caught out by a smooth-talking call centre agent ever again

Don't get caught out by a smooth-talking call centre agent ever again

Have you ever hung up a telesales call not knowing exactly what you just signed up for? You're not alone.

6 common mistakes we've all made when buying our first car

6 common mistakes we've all made when buying our first car

Thinking of buying your first car? Best you avoid these common mistakes to save yourself a ton of money.

Popular articles
Ramaphosa has no choice but to appoint DD Mabuza as his deputy - analyst

Ramaphosa has no choice but to appoint DD Mabuza as his deputy - analyst

Political analyst Theo Venter says Ramaphosa has a huge task on his hands to appease the factions within the ANC.

The naked truth about body dysmorphia

The naked truth about body dysmorphia

Specialist psychiatrist Dr Mashadi Motlana says it is a severe, crippling illness affecting all aspects of the sufferer's life.

Eusebius questions what happens when Jub Jub leaves the scene on Uyajola 9/9

Eusebius questions what happens when Jub Jub leaves the scene on Uyajola 9/9

Caller Gustos on the open line says the show is a reflection of South African society and it must continue.

'To think diversifying DA will lead it to rise above race politics was  mistake'

'To think diversifying DA will lead it to rise above race politics was mistake'

Former Western Cape Premier Helen Zille discusses an article she wrote about her biggest mistake as DA leader.

[WATCH]  Gillette's trans teen's first shave advert warms people's hearts

[WATCH] Gillette's trans teen's first shave advert warms people's hearts

Khabazela shares tweets and Facebook posts that have gone viral.

Judge Kriegler: Public Protector has made a number of strategic mistakes

Judge Kriegler: Public Protector has made a number of strategic mistakes

The chair of Freedom Under Law comments on Busisiwe Mkhwebane's report finding that Pravin Gordhan acted improperly at Sars.

[WATCH] BMW's tribute to Mercedes-Benz maker CEO Dieter Zetsche goes viral

[WATCH] BMW's tribute to Mercedes-Benz maker CEO Dieter Zetsche goes viral

Khabazela shares tweets and Facebook posts that have gone viral.

'Thuli Madonsela’s name has been mentioned for Deputy President'

'Thuli Madonsela’s name has been mentioned for Deputy President'

Lumkile Mondi (Wits), Ferial Haffajee and Busisiwe Mavuso (Business Leadership SA) on the President's upcoming "slim" Cabinet.