Credit card, ATM and internet fraud top complaints - Banking Ombudsman

The Ombudsman for Banking Services has released its Annual Report on operations for 2018, and online fraud made up 22% of all cases opened.

CapeTalk's Pippa Hudson speaks to Reana Steyn, Ombudsman for Banking Services.

The credit card fraud issue we raised about a month ago, because we have seen a huge spike this year.

Reana Steyn, Ombudsman for Banking Services

Most complained about issues for 2018 were internet banking fraud and ATM banking fraud, she says.

ATM complaints did drop for 18 to 14% which is a good sign. The warnings at ATMs are helping and consumers are more knowledgeable and don't receive help from strangers - card swapping is still the big issue at ATMs.

Reana Steyn, Ombudsman for Banking Services

The Ombudsman closed 7 300 cases in 2018, 12% higher than in 2017 and 40% higher than the previous two years.

Banking Ombud is a free service.

Reana Steyn, Ombudsman for Banking Services

We are a completely independent office. No one is trying to write an outcome in favour of the bank. We report to independent boards.

Reana Steyn, Ombudsman for Banking Services

Listen to the interview below:


This article first appeared on CapeTalk : Credit card, ATM and internet fraud top complaints - Banking Ombudsman


Recommended

by NEWSROOM AI
Read More
Absa is the most complained about bank in South Africa

Absa is the most complained about bank in South Africa

Capitec Bank, however, is keeping its customers decidedly happy. Bruce Whitfield interviews consumer journalist Wendy Knowler.

Elderly people prime targets in spiking credit card fraud, banking ombud warns

Elderly people prime targets in spiking credit card fraud, banking ombud warns

The Ombudsman for Banking Services has seen an alarming spike in credit card fraud since January this year, aimed at pensioners.

Fraud incidents on digital platforms have spiked this year

Fraud incidents on digital platforms have spiked this year

Sabric CEO Kalyani Pillay gives details to the latest 2017/2018 digital banking crime statistics.

Spike in complaints over shady debit orders - banking ombud

Spike in complaints over shady debit orders - banking ombud

The banking ombud has encouraged consumers to check their bank statements and make sure they understand all their transactions.

Banking ombud on fraud trends (and how 'tap-and-go' contactless cards work)

Banking ombud on fraud trends (and how 'tap-and-go' contactless cards work)

Concerns have been raised about the security of contactless bank cards, which are identified by a wireless symbol on its surface.

Popular articles
Absa is the most complained about bank in South Africa

Absa is the most complained about bank in South Africa

Capitec Bank, however, is keeping its customers decidedly happy. Bruce Whitfield interviews consumer journalist Wendy Knowler.

[WATCH] Is it a cow's penis or an udder? Well, this kid thinks it's a penis

[WATCH] Is it a cow's penis or an udder? Well, this kid thinks it's a penis

Check out the videos, tweets, Facebook posts that have gone viral and why this kid cheered her dad on in the toilet.