Cellphone and travel insurance ranks highest in consumer complaints to ombud

On Tuesday, the Ombudsman for Short-Term Insurance (OSTI) released the 2018 annual operations report.

OSTI is responsible for providing a "fair and transparent dispute resolution mechanism" between consumers and short-term insurance providers.

Ombudsman Deanne Wood says the report is not an indication of performance by short-term insurers as reported in the media, but an analysis of the types of insurance products where consumers need to be more vigilant.

Read: Veteran journalist Pippa Green talks about her new SA Press Ombudsman role

If we were an office that looked at that kind of element, it would seriously hamper our ability to act impartially in respect of a complaint.

Deanne Wood, Ombudsman - Ombudsman for Short-Term Insurance

It is extremely important that we don't name and shame, we don't single out insurers and say that they are the best...

Deanne Wood, Ombudsman - Ombudsman for Short-Term Insurance

According to Wood, the trends have shown a high turnover in complaints about cellphone and travel insurance. These two products are a bit problematic when it comes to selling and handling of claims.

To hear the rest of the conversation, listen below:


This article first appeared on CapeTalk : Cellphone and travel insurance ranks highest in consumer complaints to ombud


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