ConsumerTalk with Wendy Knowler

Why you should ALWAYS read the Ts and Cs - #ConsumerTalk

It's one of the biggest lies we tell when signing on the dotted line for a new service - 'Yes, I have read the terms and conditions.'

But failure to read the small print could result in you signing up for more than you bargained for.

Consumer journalist Wendy Knowler highlights a common scam in South Africa in which unscrupulous fraudsters are targetting SMEs by pretending to be Telkom’s directory service.

An outfit calling itself our Client White Business Pages Pty Ltd or White Pages Business Listings gets their hands on phone directories and phones companies with bold listings, saying “We just want to confirm your details for the telephone directory for 2019 to 2020” and please can they have an email address.

Wendy Knowler, Consumer journalist

The scammers then follow up with an email asking for confirmation of the company details, adding to the impression that it’s a confirmation of the business’ listing details in the phone book.

Knowler says it's our reluctance to read the small print that allows the scammers to include onerous clauses in the terms and conditions.

The small print, the very small print says “I am aware that this is a twelve/twenty-four-month contract (total value of contract, Eight Thousand Three Hundred and forty rand -R8340.00 Only. Delayed payments will incur penalty fees after 30 days and will be handed over for collection…’

Wendy Knowler, Consumer journalist

If you don’t pay, then comes the email from the “debt collectors”.

Wendy Knowler, Consumer journalist

And Wendy's advice for those who've been lured into such a scam?

Ignore those “pay up” calls and emails. Just disengage. Do nothing unless you get a summons with a court stamp and date. And I don’t know of a single case where judgment has been sought or companies “blacklisted” for non-payment.

Wendy Knowler, Consumer journalist

Read: Consumers call out Discovery Vitality and Momentum Multiply for not delivering

If you have received one of those demands from a “debt collector”, lodge a formal complaint with the Council for Debt Collectors. Go to www.cfdc.org.za for details.

Listen to the full interview below:


This article first appeared on CapeTalk : Why you should ALWAYS read the Ts and Cs - #ConsumerTalk


Recommended

by NEWSROOM AI
Read More
Are 'tap and go' cards safe? Maybe, suggests this case involving Standard Bank

Are 'tap and go' cards safe? Maybe, suggests this case involving Standard Bank

Handsfree pickpocketing is a myth, says consumer journalist Wendy Knowler. But risks remain, suggests a case she took on.

Third-party car insurance cover and why it's sometimes just not worth it

Third-party car insurance cover and why it's sometimes just not worth it

Consumer journo Wendy Knowler explains why it can be better to claim on your own car insurance after an accident.

Used-car buyer? Save yourself a world of pain by asking this one question

Used-car buyer? Save yourself a world of pain by asking this one question

Wendy Knowler says dealerships don’t do much to explain how you may unknowingly void your warranty and service/maintenance plans.

[LISTEN] How a Code 3 vehicle landed up back on the road, twice

[LISTEN] How a Code 3 vehicle landed up back on the road, twice

Wendy Knowler details a case involving a Klerksdorp car dealership.

Absa is the most complained about bank in South Africa

Absa is the most complained about bank in South Africa

Capitec Bank, however, is keeping its customers decidedly happy. Bruce Whitfield interviews consumer journalist Wendy Knowler.

Watch out for suppliers trying to mislead you about warranties

Watch out for suppliers trying to mislead you about warranties

Consumer journalist Wendy Knowler examines buyers' rights and the just-released Banking Services Ombudsman's report.

Popular articles
Mashaba is free to do what he likes, says Helen Zille

Mashaba is free to do what he likes, says Helen Zille

The newly elected Democratic Alliance FedEx chair says she has not spoken directly to Joburg mayor about his resignation.

Joburg mayor Herman Mashaba calls it quits

Joburg mayor Herman Mashaba calls it quits

Herman Mashaba's resignation comes after the announcement of Helen Zille as the DA's new federal council chair this past weekend.

[WATCH] Oregon coach hugging student after disarming him of shotgun, goes viral

[WATCH] Oregon coach hugging student after disarming him of shotgun, goes viral

Khabazela shares tweets and Facebook posts that have gone viral.

[WATCH] Toddler upset that mom didn't give him a goodbye kiss, is so adorable

[WATCH] Toddler upset that mom didn't give him a goodbye kiss, is so adorable

Khabazela shares tweets and Facebook posts that have gone viral.

'Today I say to Mmusi Maimane, you are the leader and I am the toilet cleaner'

'Today I say to Mmusi Maimane, you are the leader and I am the toilet cleaner'

New Democratic Alliance Federal Council chair Helen Zille outlines her plans for her new role.

[WATCH] Boy explaining what he heard when parents had sex goes viral

[WATCH] Boy explaining what he heard when parents had sex goes viral

Khabazela shares tweets and Facebook posts that have gone viral.

5 retirement saving tips for those who left it late

5 retirement saving tips for those who left it late

It’s better to start late than never! The Money Show’s Bruce Whitfield interviews Jeanette Marais.