Here is why you should always ask service provider for a price

Asking a service provider what their goods or service are going to cost you should never be cause of embarrassment and you should never be in a hurry, says consumer journalist Wendy Knowler.

If you don’t ask them to give you a quote before they repair your watch or change your locks, legally they can’t charge you whatever they like.

While the Consumer Protection Act (CPA) requires service providers to supply a quote for their work before going ahead, they will most likely overcharge you or demand an upfront payment.

Knowler spoke to Aubrey Masango, standing in for Azania Mosaka, about the importance of asking for a price.

If you are too much in a panic to make sure you get a quote upfront, you are almost certain to get charged two or three times the price the service would go for normally.

Wendy Knowler, Correspondent - Consumer Talk

She also advises against googling the first service provider when in an emergency.

When you need a service provider in a hurry, doing the Google thing and going with the first “company” which comes up often does not end well. I’ve heard many tales of woe from people who’ve had similar experiences when needing a plumber in an emergency.

Wendy Knowler, Correspondent - Consumer Talk

Knowler says if you are dealing with a locksmith, legally, locksmiths have to be registered with the Private Security Industry Regulatory Authority (Psira) as they render a security service.

It is said consumers should request that the locksmith produce proof of registration with Psira to confirm that they are registered with the regulator. They can check on the Psira website to verify if the locksmith is indeed registered on www.psira.co.za.

Even debt collectors, these people have to be registered with certain bodies. We have a right to say let's see your registration.

Wendy Knowler, Correspondent - Consumer Talk

Click on the link below to hear more from Knowler....


Recommended

by NEWSROOM AI
Read More
The truth about best-before dates: You're throwing away perfectly good food

The truth about best-before dates: You're throwing away perfectly good food

Do you throw away food as soon as it's reached its best before date? You're probably wasting a lot of perfectly edible food.

Knowler Knows Consumer Talk: Is there any harm in tweaking an insurance claim?

Knowler Knows Consumer Talk: Is there any harm in tweaking an insurance claim?

Wendy Knolwer answers this and talks about how even the smallest lie can get you into trouble.

Can I get a refund? Here's what the CPA says about it

Can I get a refund? Here's what the CPA says about it

Can I get a refund? Wendy answers the most popular Consumer Protection Act question asked by consumers across South Africa.

Knowler Knows: New 'fair' data rules to come into effect at midnight

Knowler Knows: New 'fair' data rules to come into effect at midnight

Consumer journalist Wendy Knowler chats to Azania about your rights under the new regulations.

6 common mistakes we've all made when buying our first car

6 common mistakes we've all made when buying our first car

Thinking of buying your first car? Best you avoid these common mistakes to save yourself a ton of money.

Knowler Knows Consumer Talk: Caught red handed or unintentional shoplifting?

Knowler Knows Consumer Talk: Caught red handed or unintentional shoplifting?

Consumer journalist Wendy Knowler shares advice on the Knowler Knows Consumer Talk feature on the Azania Mosaka show.

Popular articles
 Eskom buys fine coal that looks like baby powder when wet, says expert Ted Blom

Eskom buys fine coal that looks like baby powder when wet, says expert Ted Blom

Energy analyst Ted Blom weighs in on the energy crisis in South Africa as load shedding stage 2 is implemented.

Want to get rich? Got R100? You don’t need millions to start

Want to get rich? Got R100? You don’t need millions to start

Bruce Whitfield interviews Anthea Gardner, author of "Make Your Money Work for You: Think Big, Start Small".

What is a 'Modern African Gentlemen'? Mini SA asks a 'pretentious' question

What is a 'Modern African Gentlemen'? Mini SA asks a 'pretentious' question

Branding and advertising expert Andy Rice hates Mini South Africa’s new "Clubman Modern African Gentlemen Edition".

MultiChoice dumps all Steve Hofmeyr content from its platforms

MultiChoice dumps all Steve Hofmeyr content from its platforms

The pay-TV company has taken a decision not to air any past or future content containing the Afrikannas singer.

[WATCH] Iceland’s Christmas advert banned- for being too political

[WATCH] Iceland’s Christmas advert banned- for being too political

Khabazela shares tweets and Facebook posts that have gone viral.

City of Joburg explains R270 bill for pre-service termination notices

City of Joburg explains R270 bill for pre-service termination notices

Joburg MMC for finance responds to 702 callers complaints about these bills and how residents can apply for refunds.

How technology has impacted and affected the banking sector

How technology has impacted and affected the banking sector

The Banking sector has evolved. Customers can do transactions from the comfort of their own homes, saving them time and money.