Consumer ombud records spike in complaints

The Consumer Goods and Services Ombud had a very busy start to 2019 as consumer complaints to the office spiked by 47% compared with the first quarter of last year.

Some of the 1,495 complaints from January to April was what the office terms “quality of services rendered”.

In her press release, issued on Wednesday, the Ombud included a portion of a consumer’s emailed complaint as an example of a typical supplier non-delivery scenario.

In one of the complaints, the consumer says she ordered a trampoline mat from a supplier (online) on March 21, paid R3,250 for the product but did not receive it. When she inquired about a refund, the supplier was riddled with excuses.

Consumer journalist, Wendy Knowler shares some of the ombud's advice on why you should be vigilant when entering into service agreements by paying attention to cancellation timeframes, penalties, delivery times and procedures for returns and refunds.

Especially when you are dealing with an online company, it is always good to check these things.

Wendy Knowler, Correspondent - Consumer Talk

If you have taken the time to put that company's name into Google search and spent even just five minutes - if that company was routinely ripping people off or under delivering - you would have found that report and decided to look elsewhere.

Wendy Knowler, Correspondent - Consumer Talk

We need to protect ourselves and get clued up. Do your checks, do a Google search and find out if there have been any other complaints.

Wendy Knowler, Correspondent - Consumer Talk

Click on the link below to hear more from Knowler...


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