The residents of Diepsloot have been without electricity for over five weeks, with Eskom being accused of not fixing a power transformer in the area.
Clement Manyathela finds out more from Eskom customer services senior manager, Daphne Mokwena.
In our electrified areas, Diepsloot being one of our electrification areas, the issue that we have with our transformers especially in winter, is that we've got illegal operators within the community who operate by bypassing our transformers.— Daphne Mokwena, Senior manager - Eskom customer services
She says when there is anything faulty in the utility's infrastructure, the transformer, or its fuses, blow.
Because of these illegal operators who bypass the fuses, hence when there are overloading issues... the transformer blows... Transformers are overloaded because customers have bypassed their metres.— Daphne Mokwena, Senior manager - Eskom customer services
Mokwena adds that out of every three houses in Diepsloot, two have backyard dwellers who bypass the utility's circuit breakers and tamper with electricity metres, resulting in transformer overload.
She says Eskom will restore electricity to the area only once it has completed an audit determining which metres are affected.
Once done with those audits, we will fine residents who have tampered with metres. Before we fix the transformer, we audit the metre, disconnect those who have tampered with the metre, once done with that, we will fix the transformer.— Daphne Mokwena, Senior manager - Eskom customer services
Listen below to the full interview: