'Eskom will restore electricity in Diepsloot only once audit is completed'

The residents of Diepsloot have been without electricity for over five weeks, with Eskom being accused of not fixing a power transformer in the area.

Read: Eskom says its winter plan is off to a good start

Clement Manyathela finds out more from Eskom customer services senior manager, Daphne Mokwena.

In our electrified areas, Diepsloot being one of our electrification areas, the issue that we have with our transformers especially in winter, is that we've got illegal operators within the community who operate by bypassing our transformers.

Daphne Mokwena, Senior manager - Eskom customer services

She says when there is anything faulty in the utility's infrastructure, the transformer, or its fuses, blow.

Because of these illegal operators who bypass the fuses, hence when there are overloading issues... the transformer blows... Transformers are overloaded because customers have bypassed their metres.

Daphne Mokwena, Senior manager - Eskom customer services

Mokwena adds that out of every three houses in Diepsloot, two have backyard dwellers who bypass the utility's circuit breakers and tamper with electricity metres, resulting in transformer overload.

She says Eskom will restore electricity to the area only once it has completed an audit determining which metres are affected.

Once done with those audits, we will fine residents who have tampered with metres. Before we fix the transformer, we audit the metre, disconnect those who have tampered with the metre, once done with that, we will fix the transformer.

Daphne Mokwena, Senior manager - Eskom customer services

Listen below to the full interview:


Recommended

by NEWSROOM AI
Read More
 'Government has not acted on all recommendations by Marikana Commission'

'Government has not acted on all recommendations by Marikana Commission'

Commission inquiry chair, Judge Ian Farlam weighs in on what has happened since the dreadful massacre seven years ago killing 34.

'The comedy of errors shows Mkhwebane serving Absa a subpoena intended for FNB'

'The comedy of errors shows Mkhwebane serving Absa a subpoena intended for FNB'

Mail & Guardian investigative editor Thanduxolo Jika unpacks the Public Protector's legal battles.

'Municipalities are graded differently and paid differently'

'Municipalities are graded differently and paid differently'

Salga president Thembi Nkadimeng says it is opposed to cost-containment to stop 'fruitless expenditure', as districts vary.

'Eskom is going to run out of cash on the 31st of October'

'Eskom is going to run out of cash on the 31st of October'

National Treasury director general Dondo Mogajane explains why the Special Appropriation Bill is necessary to keep the lights on.

Parts of Kempton Park still with no electricity, a week later

Parts of Kempton Park still with no electricity, a week later

City of Ekurhuleni's Mark Wilson says Allen Grove and Glen Marais's power will be restored today.

Glen Marais sub-station explosion causes power outage in Kempton Park

Glen Marais sub-station explosion causes power outage in Kempton Park

City of Ekurhuleni head of department for electricity and energy Mark Wilson says power should be restored on Wednesday.

Popular articles
Impact of new debt-relief bill will be 'severe'

Impact of new debt-relief bill will be 'severe'

The National Credit Amendment Bill aims to help indebted consumers earning less that R7,500 per month, restructure their debt.

'The comedy of errors shows Mkhwebane serving Absa a subpoena intended for FNB'

'The comedy of errors shows Mkhwebane serving Absa a subpoena intended for FNB'

Mail & Guardian investigative editor Thanduxolo Jika unpacks the Public Protector's legal battles.

SA announces visa waivers for four counties

SA announces visa waivers for four counties

Home Affairs Minister Aaron Motsoaledi says Qatar has also relaxed entry requirements for SA citizens.

Mkhwebane 'disappointed' over latest legal loss related to Estina report

Mkhwebane 'disappointed' over latest legal loss related to Estina report

The High Court has ordered that the Public Protector personally pay some of the legal costs for the DA and Casac.

 Motshekga to implement 'consequence management' at catastrophic schools

Motshekga to implement 'consequence management' at catastrophic schools

Basic Education Minister Angie Motshekga has called South Africa's education system a "national catastrophe" and a "crisis".