Consumer journalist Wendy Knowler recently received a complaint from Rose Shivute about a South African Post Office parcel in which she’d received four bottles of hair serum as a gift from a friend in Namibia.
After a back and forth about the value of the package, when she went to the post office to contest the charge she noticed that the package was leaking and that the contents were damaged.
The post office has, however, warned that no substance that could combust, explode or leak out in transit may be posted via air mail - that includes lithium batteries, liquids, creams and lotions.
You can't send anything that will combust, explode or leak in transit via air mail. That includes lithium batteries but now includes hand creams, liquids of any kind.— Wendy Knowler, Correspondent - Consumer Talk
You can't do this anymore because civil aviation authority scanners can't distinguish between highly inflammable cream with your ordinary hand creams and gels.— Wendy Knowler, Correspondent - Consumer Talk
They're still turning back a lot of these parcels.— Wendy Knowler, Correspondent - Consumer Talk
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