The Department of Home Affairs says it has put in place a number of plans to improve its systems and processes.
Speaking to Joanne Joseph on the Afternoon Drive, acting director general Thulani Mavuso says they want to create a good experience for clients and that the department is working with potential stakeholders to improve services.
He says there are discussions with the South African Post Office and banks.
We cannot afford to have a Home Affairs that has got only 412 offices in the country whereas we have a Post Office with over 2,400 outlets. We need to be able to utilise various partnerships— Thulani Mavuso, Acting director general - Department of Home Affairs
Even the banks, we were speaking to two CEOs of big banks last week, they are saying to me: 'Are you still committed to working with us on this project?' I said yes I am committed but I am duty-bound to follow due process.— Thulani Mavuso, Acting director general - Department of Home Affairs
We want to run like a business but unfortunately our rules talk to something else.— Thulani Mavuso, Acting director general - Department of Home Affairs
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