car-dealership-handshakejpg

Choose your car dealer VERY carefully - consumer journalist Wendy Knowler

Picture the scenario.

You've saved and budgeted in order to buy the car of your dreams, only for something to go wrong after you drive it off the forecourt.

Would you know what your rights are if you've been sold a dud?

Consumer journalist Wendy Knowler says the law is quite clear when it comes to the responsibilities of car dealerships:

The legal position is that if something goes wrong with the car - through no fault of the owner - within six months of purchase, the Consumer Protection Act gives those buyers the right to return the car for a repair, replacement or, in really severe automotive failure cases, a refund.

Wendy Knowler, Consumer journalist

If the dealership uses the excuse that 'the car was fine when we sold it to you', the consumer can complain to the Motor Industry Ombudsman, who is legally mandated to mediate motoring disputes.

In such cases of blatant CPA contravention, the Ombud rules that the car be taken back or repaired at the dealership’s cost.

Wendy Knowler, Consumer journalist

However, Knowler says many rogue dealers will ignore the ruling of the Ombud. So then what?

Well, in two recent cases, the matters were taken to the National Consumer Commission and then to the Consumer Tribunal.

And a ruling of the Tribunal has the same legal standing as a court decision.

The moral of the story?

Choose your car dealer very, very carefully - the internet makes that fairly easy - and have the used car you’re keen on buying professionally assessed before you do the deal.

Wendy Knowler, Consumer journalist

Listen to the full interview below:


This article first appeared on CapeTalk : Choose your car dealer VERY carefully - consumer journalist Wendy Knowler


Recommended

by NEWSROOM AI
Read More
Standard Bank says comedy of errors with bond applicant 'a once off'

Standard Bank says comedy of errors with bond applicant 'a once off'

Only when consumer journalist Wendy Knowler chased Standard Bank did they admit wrongdoing that cost a client R41 000.

You'll want to read your car tracker's terms and conditions after seeing this

You'll want to read your car tracker's terms and conditions after seeing this

Consumer journalist Wendy Knowler helps one concerned listener who discovered some worrying information about her car tracker.

Paying with a debit card? Don’t expect a refund on it when returning items

Paying with a debit card? Don’t expect a refund on it when returning items

Merchants are not allowed to process refunds on debit cards, warns consumer journalist Wendy Knowler.

[LISTEN] Rights of the landlord vs rights of the tenant

[LISTEN] Rights of the landlord vs rights of the tenant

Property attorney Marlon Shevelew says the landlord must respect the fact that tenant has right to privacy.

[LISTEN] Why you can't tip a petrol attendant on your bank card

[LISTEN] Why you can't tip a petrol attendant on your bank card

Consumer journalist Wendy Knowler shares some of what she found out when she enquired about the matter.

[LISTEN] At what point is your landlord not allowed to withhold your deposit?

[LISTEN] At what point is your landlord not allowed to withhold your deposit?

Consumer journalist Wendy Knowler explains why it is important to educate yourself on the Rental Housing Act.

How to buy a new car even if you don’t really have enough money for it

How to buy a new car even if you don’t really have enough money for it

South Africans are increasingly buying cars they can’t afford using balloon payments, says consumer journalist Wendy Knowler.

Beware 'dodgy' Nadal vs Federer ticket offers

Beware 'dodgy' Nadal vs Federer ticket offers

The Roger Federer Foundation says no ticket platforms are yet in possession of, nor have guaranteed allocation of tickets.

Airport baggage theft and more: A guide to surviving airline travel in SA

Airport baggage theft and more: A guide to surviving airline travel in SA

If you've ever fallen victim to airline baggage theft, this guide for surviving airline travel in South Africa is a must-read.

[LISTEN] How can you protect yourself from ID fraud?

[LISTEN] How can you protect yourself from ID fraud?

Azania Mosaka spoke to consumer journalist Wendy Knowler to find out.

What's the real deal with 'non-refundable' deposits?

What's the real deal with 'non-refundable' deposits?

Consumer journalist Wendy Knowler explains what your rights are when it comes to the CPA and non-refundable deposits.

Smooth operator - How to avoid getting caught out by telesales agents

Smooth operator - How to avoid getting caught out by telesales agents

Consumer journalist Wendy Knowler shares her advice on how best to deal with the calls.

Popular articles
 Anglo Platinum's CEO steps down

Anglo Platinum's CEO steps down

Chris Griffith is stepping down as Anglo Platinum's CEO.

Five men nabbed for child pornography in Gauteng appear in court

Five men nabbed for child pornography in Gauteng appear in court

Joanne Joseph spoke to colonel Brenda Muridili to find out more about the operation.

[LISTEN] 'Discovery judgment is operating in terms of the law'

[LISTEN] 'Discovery judgment is operating in terms of the law'

Prof Alex van den Heever explains a recent ruling in the case of a glaucoma patient who took on Discovery.

FW de Klerk withdraws and apologies for offensive apartheid remarks

FW de Klerk withdraws and apologies for offensive apartheid remarks

Former UN high commissioner for human rights Judge Navi Pillay says the ICC has jurisdiction from when SA signed Rome Statute.

OR Tambo introduces new bag collection service in Johannesburg

OR Tambo introduces new bag collection service in Johannesburg

Joanne Joseph spoke to BagPortr founder Juan van Rensburg to find out more and whether this will work.

SAB launches Zenzele Kabili scheme

SAB launches Zenzele Kabili scheme

The old scheme Zenzele BB-BEE scheme is winding down in April and it has generated almost R14 billion in value for South African.

UKZN staff suspend picket as university calls for talks

UKZN staff suspend picket as university calls for talks

EWN reporter Nkosikhona Duma says the SRC has reached a deadlock with the university management over historical debt.

EFF to face Parliament's powers and privileges committee over disruptions, again

EFF to face Parliament's powers and privileges committee over disruptions, again

EWN parliamentary correspondent Babalo Ndenze says this is an official referral that has been published by Parliament.

ANC wants FW de Klerk to retract statement 'that undermines our people'

ANC wants FW de Klerk to retract statement 'that undermines our people'

African National Congress Pule Mabe says as a party they have procedures they use to voice concerns.

Now that you have offshore in context, it's time to start investing

Now that you have offshore in context, it's time to start investing

Refilwe Moloto and Pieter Koekemoer get their hands dirty and find out how offshore investing works, practically.