Gauteng Health introduces a new app to channel complaints

The new Gauteng Health MEC says his department will deal with every complaint it has received and intervene immediately.

Gauteng Health MEC Dr Bandile Masuku has just completed his 100 days in the office gathering information to understand and deal with the challenges faced in the province's health system.

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Masuku joins Bongani Bingwa to discuss the health system in Gauteng.

We are also putting in place systems that will resolve issues in the long term as we cannot be in crisis mode for a long period of time.

Dr Bandile Masuku, MEC - Gauteng Health Department

I do not think that there is a professional nurse or a doctor who goes to work with the intention of hurting people.

Dr Bandile Masuku, MEC - Gauteng Health Department

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We have a programme that we have developed which will be launched in a week or two that is aimed at the improvement of staff morale.

Dr Bandile Masuku, MEC - Gauteng Health Department

Healthcare is not just about medicine or treatment, it is also about the personal interaction that happens.

Dr Bandile Masuku, MEC - Gauteng Health Department

The Gauteng Health Department has also been accused of not paying its service providers on time and Masuku says this is being improved.

We have introduced e-invoicing which removes any human interference on invoices.

Dr Bandile Masuku, MEC - Gauteng Health Department

Callers were also given an opportunity to highlight challenges.

Masuku says the department has introduced a new app where complaints can be channelled.

This app moves complaints away from social media which normally violates the privacy and confidentiality of the patients or the cases that are being discussed.

Dr Bandile Masuku, MEC - Gauteng Health Department

He says the app called Impilo will ensure that complainants track their complaints or compliments.

Listen below to the full conversation:


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