Streaming issues? Report here
Bongani Bingwa 702 Gradient Bongani Bingwa 702 Gradient
Breakfast with Bongani Bingwa
06:00 - 09:00
volume_up
volume_mute

Up Next: The Eusebius McKaiser Show
See full line-up
Breakfast with Bongani Bingwa
06:00 - 09:00

Home
arrow_forward
Business
fiber_manual_record
Lifestyle

69% of credit card fraud victims are old and alienated by technology

19 September 2019 11:57 AM
Tags:
Home Affairs
Banking
KZN
Technology
Credit card fraud
Scam
Personal finance
Bank
Elderly
Banking ombudsman
bank fraud
Reana Steyn
tech
personal finances
Wendy Knowler
Banking ombud
ID
old
scamwatch
consumer journalist
internet banking fraud
BANKING FRAUD
Estcourt
fingerprint
identification
Third Party Letter
Fran Kinnear
Most people who fell prey to credit card fraud in the first three months of 2019 were old, says consumer journalist Wendy Knowler.

Everything’s gone digital.

Many older people feel alienated and marginalised by technology.

“Wonderfully convenient” fingerprint identification is the latest in a growing list of technologies that isolate the elderly, says consumer journalist Wendy Knowler.

Most people’s fingerprints have largely worn away by the time they reach their 70s.

Fran Kinnear (77) wrote to Knowler to say that when she applied for her passport last month, officials couldn’t get fingerprints from her.

They told her to get a "Third Party Letter”, enabling someone else with fingerprints to collect her passport on her behalf when it was ready.

Kinnear chose her daughter as a third party and drafted the letter.

The scanner required to scan the Third-Party Letter through to Head Office was out of action and nothing could be done for us. I have since phoned Home Affairs in Estcourt (where all of this took place) and am told the machine should be repaired in early October. Since my present passport expires on 27 September this leaves me with no travel document.

Fran Kinnear

Kinnear argues that Home Affairs should adopt another way of identification for older people.

We are currently developing a new Automated Biometric Identification System (ABIS) with multi-modal biometrics - fingerprints, facial recognition, iris, DNA and palm print. This will resolve huge challenges faced by the categories of people you are referring to as well as amputees. We are at the tail end of development and the system will also power the eGates system at airports to enable passengers to process themselves. Currently, such applications go to the back office for manual verification by fingerprints and facial recognition experts.

Thulani Mavuso, Acting Director General - Department of Home Affairs

Just not at the Estcourt Home Affairs department in KZN, laments Knowler.

The Money Show’s Bruce Whitfield asked Knowler to discuss Kinnear’s struggles and those of other older people “marginalised for being born in a pre-computer age”.

One major bank has closed about 90 branches countrywide. If other banks follow suit, many elderly people, among others, will be massively prejudiced. Are the banks doing enough to bring them on board, to help them load apps on to their phones, and help them feel comfortable using them? Or talk them through cellphone banking?

Wendy Knowler, consumer journalist

Knowler spoke to Banking Ombud Reana Steyn, who said that a disproportionate number of older bank clients are victims of various forms of bank fraud.

In the first three months of 2019, 58% of the bank clients who fell prey to credit card fraud were older than 61 while 11% were older than 80.

For more detail, listen to the interview in the audio below.

Get the 10 most-read articles of the week from Bruce Whitfield’s The Money Show, emailed to you every Friday morning:


19 September 2019 11:57 AM
Tags:
Home Affairs
Banking
KZN
Technology
Credit card fraud
Scam
Personal finance
Bank
Elderly
Banking ombudsman
bank fraud
Reana Steyn
tech
personal finances
Wendy Knowler
Banking ombud
ID
old
scamwatch
consumer journalist
internet banking fraud
BANKING FRAUD
Estcourt
fingerprint
identification
Third Party Letter
Fran Kinnear

More from ConsumerTalk with Wendy Knowler

woman-medical-care-doctore-insurance-form-pexels-photojpeg

The Ombudsman for Short-Term Insurance report - what were the complaints?

27 May 2020 7:58 PM

The Ombud for Short Term Insurance’s aim is to resolve short term insurance complaints ''fairly, efficiently and impartially''.

Share this:
Read More arrow_forward

woman-medical-care-doctore-insurance-form-pexels-photojpeg

When credit life insurance goes wrong because of a UIF payment

20 May 2020 7:51 PM

Wendy Knowler, consumer Ninja, on the small print and pitfalls of credit life insurance.

Share this:
Read More arrow_forward

191118bankingjpg

The banking report is out - our Consumer Ninja takes a look

13 May 2020 8:00 PM

The annual banking ombuds report has been released. Were they good, were they bad; how many complaints have been received?

Share this:
Read More arrow_forward

claim-deniedjpg

Consumer Ninja: Many credit life claims are being rejected

6 May 2020 8:00 PM

It seems many credit life claims are being rejected. Here are nine companies that were named and shamed in a new report.

Share this:
Read More arrow_forward

Loan lending

Payment holidays from the banks - can they be trusted?

25 March 2020 7:57 PM

Consumer Ninja, Wendy Knowler, on payment holidays from banks in which you get a break from interest and repayment of debt.

Share this:
Read More arrow_forward

consumer-talk-thumbnailjpg

When the coronavirus default tsunami hits, how will banks respond?

18 March 2020 8:03 PM

This edition of Consumer Corner looks at how lay-offs, closures and quarantine will impact people's income and ability to repay debt.

Share this:
Read More arrow_forward

insurance-balancejpeg

Sudden cancellation of life and illness policies - consumer warrior advice

11 March 2020 8:07 PM

Wendy Knowler, consumer Ninja, has a horror story about insurance policies being cancelled - by sms.

Share this:
Read More arrow_forward

scam-fraud--

Telkom directory used to dupe small business owners

4 March 2020 7:54 PM

Hundreds of small businesses which fell prey to a phone directory listings scam, should relax and read here.

Share this:
Read More arrow_forward

online-shopper-laptop-digital-transaction-free-image-pexelsjpg

Wait - why did that debit order go off so early?

26 February 2020 8:26 PM

Wendy Knowler, consumer journalist, on Nedbank's early debit orders.

Share this:
Read More arrow_forward

car-dealership-handshakejpg

Read your documents before you sign the deal on your car or house!

19 February 2020 7:46 PM

Wendy Knowler, consumer journalist, on the importance of carefully reading your documents when you buy assets.

Share this:
Read More arrow_forward

More from Good to Know with Wendy Knowler

woman-medical-care-doctore-insurance-form-pexels-photojpeg

The Ombudsman for Short-Term Insurance report - what were the complaints?

27 May 2020 7:58 PM

The Ombud for Short Term Insurance’s aim is to resolve short term insurance complaints ''fairly, efficiently and impartially''.

Share this:
Read More arrow_forward

woman-medical-care-doctore-insurance-form-pexels-photojpeg

When credit life insurance goes wrong because of a UIF payment

20 May 2020 7:51 PM

Wendy Knowler, consumer Ninja, on the small print and pitfalls of credit life insurance.

Share this:
Read More arrow_forward

191118bankingjpg

The banking report is out - our Consumer Ninja takes a look

13 May 2020 8:00 PM

The annual banking ombuds report has been released. Were they good, were they bad; how many complaints have been received?

Share this:
Read More arrow_forward

claim-deniedjpg

Consumer Ninja: Many credit life claims are being rejected

6 May 2020 8:00 PM

It seems many credit life claims are being rejected. Here are nine companies that were named and shamed in a new report.

Share this:
Read More arrow_forward

consumer-talk-thumbnailjpg

When the coronavirus default tsunami hits, how will banks respond?

18 March 2020 8:03 PM

This edition of Consumer Corner looks at how lay-offs, closures and quarantine will impact people's income and ability to repay debt.

Share this:
Read More arrow_forward

insurance-balancejpeg

Sudden cancellation of life and illness policies - consumer warrior advice

11 March 2020 8:07 PM

Wendy Knowler, consumer Ninja, has a horror story about insurance policies being cancelled - by sms.

Share this:
Read More arrow_forward

scam-fraud--

Telkom directory used to dupe small business owners

4 March 2020 7:54 PM

Hundreds of small businesses which fell prey to a phone directory listings scam, should relax and read here.

Share this:
Read More arrow_forward

online-shopper-laptop-digital-transaction-free-image-pexelsjpg

Wait - why did that debit order go off so early?

26 February 2020 8:26 PM

Wendy Knowler, consumer journalist, on Nedbank's early debit orders.

Share this:
Read More arrow_forward

car-dealership-handshakejpg

Read your documents before you sign the deal on your car or house!

19 February 2020 7:46 PM

Wendy Knowler, consumer journalist, on the importance of carefully reading your documents when you buy assets.

Share this:
Read More arrow_forward

181123BlackFriday171

Only Germans take Black Friday more seriously than South Africans

28 November 2019 3:52 PM

In South Africa, Black Friday has become a spend-fest of epic proportions, says consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

More from Good to Know with Wendy Knowler

Loan lending

Payment holidays from the banks - can they be trusted?

25 March 2020 7:57 PM

Consumer Ninja, Wendy Knowler, on payment holidays from banks in which you get a break from interest and repayment of debt.

Share this:
Read More arrow_forward

Christmas celebration, champagne

The horror of the late Christmas champagne

12 February 2020 7:52 PM

Wendy Knowler, consumer journalist, this week talks about the frustrations online shoppers in South Africa have to deal with.

Share this:
Read More arrow_forward

cellphone-phone-mobile-device-woman-shocked-laptop-technology

How to stop a thief from getting his hands on your phone Apps

5 February 2020 7:50 PM

Wendy Knowler, consumer journalist, on how to safeguard your phone - most importantly - the banking details on your phone apps.

Share this:
Read More arrow_forward

Broke young man empty wallet no money finances 123rfpersonalfinance 123rf

Are banks and corporates allowed to activate early December payment?

11 December 2019 8:18 PM

Wendy Knowler looks into the practice of many banks and corporates of “unilaterally” activating an early debit for December payment.

Share this:
Read More arrow_forward

181123BlackFriday171

Only Germans take Black Friday more seriously than South Africans

28 November 2019 3:52 PM

In South Africa, Black Friday has become a spend-fest of epic proportions, says consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

180831-old-mutual-edjpg

We paid before the family arrived with the body – Old Mutual

21 November 2019 9:25 AM

Consumer journalist Wendy Knowler investigates after a poor family’s desperation to get a claim paid made headlines.

Share this:
Read More arrow_forward

Phone

Can’t find your phone? Drop everything – thieves can get into your banking app!

14 November 2019 10:55 AM

Did someone steal your phone? Contact your bank without hesitation warns consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

Oops mistake

If you make a mistake when transferring money (EFT) you don’t get it back easily

31 October 2019 1:13 PM

Made a mistake when paying by EFT? You're going to battle to get your money back, warns consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

Visa

Travelling overseas? It’s becoming vital to get 'visa denial insurance'

24 October 2019 1:55 PM

Consumer journalist Wendy Knowler explains how to get reimbursed if you can’t travel after a failed visa application.

Share this:
Read More arrow_forward

cards

Are 'tap and go' cards safe? Maybe, suggests this case involving Standard Bank

18 October 2019 10:23 AM

Handsfree pickpocketing is a myth, says consumer journalist Wendy Knowler. But risks remain, suggests a case she took on.

Share this:
Read More arrow_forward