ConsumerTalk with Wendy Knowler, Good to Know with Wendy Knowler, Good to Know with Wendy Knowler

69% of credit card fraud victims are old and alienated by technology

Everything’s gone digital.

Many older people feel alienated and marginalised by technology.

“Wonderfully convenient” fingerprint identification is the latest in a growing list of technologies that isolate the elderly, says consumer journalist Wendy Knowler.

Most people’s fingerprints have largely worn away by the time they reach their 70s.

Fran Kinnear (77) wrote to Knowler to say that when she applied for her passport last month, officials couldn’t get fingerprints from her.

They told her to get a "Third Party Letter”, enabling someone else with fingerprints to collect her passport on her behalf when it was ready.

Kinnear chose her daughter as a third party and drafted the letter.

The scanner required to scan the Third-Party Letter through to Head Office was out of action and nothing could be done for us. I have since phoned Home Affairs in Estcourt (where all of this took place) and am told the machine should be repaired in early October. Since my present passport expires on 27 September this leaves me with no travel document.

Fran Kinnear

Kinnear argues that Home Affairs should adopt another way of identification for older people.

We are currently developing a new Automated Biometric Identification System (ABIS) with multi-modal biometrics - fingerprints, facial recognition, iris, DNA and palm print. This will resolve huge challenges faced by the categories of people you are referring to as well as amputees. We are at the tail end of development and the system will also power the eGates system at airports to enable passengers to process themselves. Currently, such applications go to the back office for manual verification by fingerprints and facial recognition experts.

Thulani Mavuso, Acting Director General - Department of Home Affairs

Just not at the Estcourt Home Affairs department in KZN, laments Knowler.

The Money Show’s Bruce Whitfield asked Knowler to discuss Kinnear’s struggles and those of other older people “marginalised for being born in a pre-computer age”.

One major bank has closed about 90 branches countrywide. If other banks follow suit, many elderly people, among others, will be massively prejudiced. Are the banks doing enough to bring them on board, to help them load apps on to their phones, and help them feel comfortable using them? Or talk them through cellphone banking?

Wendy Knowler, consumer journalist

Knowler spoke to Banking Ombud Reana Steyn, who said that a disproportionate number of older bank clients are victims of various forms of bank fraud.

In the first three months of 2019, 58% of the bank clients who fell prey to credit card fraud were older than 61 while 11% were older than 80.

For more detail, listen to the interview in the audio below.

Get the 10 most-read articles of the week from Bruce Whitfield’s The Money Show, emailed to you every Friday morning:

Subscribe to our Business Wrap Newsletter


Recommended

by NEWSROOM AI
Read More
I wish the Ndlovu Youth Choir was mine! - Roddy Quin (music manager)

I wish the Ndlovu Youth Choir was mine! - Roddy Quin (music manager)

“What they’ve done for SA is incredible! You cannot put a rand value to it,” says Johnny Clegg’s former manager, Roddy Quin.

'Government is going to hike personal income tax. There’s no doubt'

'Government is going to hike personal income tax. There’s no doubt'

SA’s personal income tax burden is among the world’s 10 heaviest. It’s about to get even worse, warns economist Mike Schüssler.

Burger King rebrands as Bacon King (but drops 'ham' from the word 'hamburger')

Burger King rebrands as Bacon King (but drops 'ham' from the word 'hamburger')

"They seem to have succumbed to consumer pressure," says branding and advertising expert Andy Rice.

'If you grow up with nothing, you want to look rich too soon'

'If you grow up with nothing, you want to look rich too soon'

Bruce Whitfield interviews Joe Public’s Pepe Marais about his attitude to money (hopes and fears, successes and failures, etc.).

Small business owner, nobody will save you!

Small business owner, nobody will save you!

There are no shortcuts. Beware of "White Knights and Silver Bullets", warns Aurik Business Accelerator founder Pavlo Phitidis.

10 unexpected things that most truly rich people have in common

10 unexpected things that most truly rich people have in common

Personal finance expert Warren Ingram on the money values that those "worth" R40 million or more almost invariably have in common.

Popular articles
'Zuma fighting to stop Nkandla being repossessed, can't afford criminal trial'

'Zuma fighting to stop Nkandla being repossessed, can't afford criminal trial'

Zuma is facing fraud, corruption, racketeering and money laundering charges; the trial has been postponed until February.

It's VW, but not as you know it - Why did Volkswagen change its logo?

It's VW, but not as you know it - Why did Volkswagen change its logo?

John Maytham asks what's behind Volkswagen's new-look logo...

Eusebius slams humourous reactions to Bishops teacher's sexual affair scandal

Eusebius slams humourous reactions to Bishops teacher's sexual affair scandal

The teacher has resigned following allegations that she was involved in a sexual relationship with an 18-year old pupil.

5 retirement saving tips for those who left it late

5 retirement saving tips for those who left it late

It’s better to start late than never! The Money Show’s Bruce Whitfield interviews Jeanette Marais.

[WATCH] Woman faints after hairdresser cuts 12-inch hair without telling her

[WATCH] Woman faints after hairdresser cuts 12-inch hair without telling her

Khabazela shares tweets and Facebook posts that have gone viral.

[WATCH] Tourist steps out of his car to film lions at Kruger National Park

[WATCH] Tourist steps out of his car to film lions at Kruger National Park

Khabazela shares tweets and Facebook posts that have gone viral.

[WATCH] 'I am smart, I am blessed, I can do anything' video goes viral

[WATCH] 'I am smart, I am blessed, I can do anything' video goes viral

Khabazela shares tweets and Facebook posts that have gone viral.

[WATCH] Dad dancing with daughter at school concert goes viral

[WATCH] Dad dancing with daughter at school concert goes viral

Khabazela shares tweets and Facebook posts that have gone viral.