[LISTEN] Why you should always check the validity of your contracts
Taking out a new cellphone contract can be exciting but there are a few things you should keep in mind before signing a contract.
Consumer journalist Wendy Knowler details how she has received a number of complaints about Vodacom customers who signed into 36-month instead of 24-month contracts - some due to administrative errors on the part of the company.
One customer, Edgar Valentine, took out a contract in July 2017 thinking it was for 24 months but when he tried to cancel he was told it is a 36-month contract instead.
Nobody told him in the course of those 24 months that it was an error and the contract shows no evidence of any error, so something strange went on there.Wendy Knowler, Consumer journalist
The matter was resolved and the balance was cancelled at no cost to Valentine.
Knowler's advice, however, is that you make sure that you always check the validity of fixed-term contracts - cellphone, gym etc. and find out what the cancellation penalty is.
Find out upfront and figure out whether you are comfortable with it or not.Wendy Knowler, Consumer journalist
She says always find out what you’re in for should you cancel early and that the Consumer Protection Act says you can cancel with a month’s notice by paying a “reasonable” cancellation penalty.
Find out what the company considers reasonable before you sign up.
Click on the link below to hear the full conversation...
Eusebius McKaiser speaks to clinical psychologist Khosi Jiyane for more on this.Read More
The Dept of Home Affairs has announced the categories which meet criteria for permission to leave the country.Read More
The writer and director says authenticity is a vital ingredient of the local series which is making waves around the world.Read More
Max Hurrell made international headlines putting NDZ to music. Now it's the police minister's turn.Read More
This weekend’s song list for Richard Nwamba's “This is Africa” show celebrating Africa Month.Read More
Parenting expert Nikki Bush discusses simple ways to help your kids think of others in need and inculcate a value system.Read More
“This is Africa” with Richard Nwamba will feature 10 of the continent’s legendary namesRead More
The couple joined Azania Mosaka on her show to talk about their creative process.Read More
Clinical sexologist Dr Eve explains why it is important for women to be vocal if they experience pain during penetrative sex.Read More
BDO Wealth South Africa financial planner Zanele Kunene says this is the right time to have financial literacy talk with family.Read More