The office of the Tax Ombudsman has released its annual report into the state of affairs of its office and service delivery at South African Revenue Service (Sars).
The Tax Ombudsman received 4,822 complaints from taxpayers, 2,043 of the complaints were resolved and more than 99% of its recommendations were implemented by Sars.
Tax ombud Judge Bernard Ngoepe says he is very proud of how his team performed very well and it is reflected by the report, however, he is calling for full independence from Sars.
Ngoepe joins Bongani Bingwa to discuss the report findings.
It is nice to be intellectually independent which we are, but independence has to be visible, in a sense that you must be treated as an institution that is capable of taking care of itself and not be dependent on Sars.— Judge Bernard Ngoepe, Tax Ombudsman
Ngoepe says Sars has an obligation to implement the Tax Ombudsman's recommendations.
He adds that South Africa needs a taxpayers bill of rights.
We are saying there needs to be a compilation of taxpayers rights, so that we can educate the public on their rights.— Judge Bernard Ngoepe, Tax Ombudsman
Listen below to the full interview: