MultiChoice boss apologises for not warning DStv subscribers on billing changes

MultiChoice South Africa CEO Mark Rayner has apologised to DStv subscribers who were affected by changes to its billing system.

A number of subscribers reported being overcharged on their monthly bills.

Rayner advises that DStv has implemented a new billing in an effort to simplify account payments for a range of services.

In consolidating the process, DStv Price Lock customers were billed in advance, in a once-off adjustment, to align payment dates.

DStv Price Lock customers were billed twice for a specific line item on their accounts, Rayner explains.

In the month of October, the customers got billed twice for that component.

Mark Rayner, CEO - MultiChoice South Africa

Subscribers have been reassured that this once-off adjustment will not affect the overall cost or duration of their Price Lock contracts.

We tried to consolidate our complicated account structure. In doing that, we made a couple of slip-ups.

Mark Rayner, CEO - MultiChoice South Africa

Rayner apologises for not notifying DStv subscribers about the billing changes in advance.

We can't be excused for making that clear to customers upfront.

Mark Rayner, CEO - MultiChoice South Africa

We certainly don't believe we did a good job of communicating. We do apologise for that.

Mark Rayner, CEO of MultiChoice South Africa

Read this article on the DStv website for a detailed explanation.

Listen to the discussion on Today with Kieno Kammies:


This article first appeared on CapeTalk : MultiChoice boss apologises for not warning DStv subscribers on billing changes


Recommended

by NEWSROOM AI
Read More
'It turns out DA MP Natasha Mazzone was right about load shedding'

'It turns out DA MP Natasha Mazzone was right about load shedding'

Last month, Eskom shut down claims by the Democratic Alliance that load shedding was on the cards.

Aviation body re-issues CemAir operating certificates

Aviation body re-issues CemAir operating certificates

Sacca executive for corporate services Phindiwe Gwebu says the airline has given them an assurance that all issues are resolved.

Eskom: Broken conveyor belt at Medupi could be fixed by next week

Eskom: Broken conveyor belt at Medupi could be fixed by next week

Chief operations officer Jan Oberholzer says technicians are investigating the cause of a conveyor-belt failure over the weekend.

Vacant NPA posts a deliberate attempt to stifle prosecutions, says Scopa chair

Vacant NPA posts a deliberate attempt to stifle prosecutions, says Scopa chair

The NPA has vacancies for 700 prosecutors which have been attributed to budgetary constraints by prosecutions boss Shamila Batohi.

Karoo farmers forced to cull 'weak sheep' amid worsening Northern Cape drought

Karoo farmers forced to cull 'weak sheep' amid worsening Northern Cape drought

The drought is pushing farmers to the edge in the Northern Cape. A Karoo farmer says most farmers are downscaling their herds.

Cardiologist warns of conditions and diseases linked to obesity

Cardiologist warns of conditions and diseases linked to obesity

The heart doctor explains how obesity can negatively impact on people's health.

Popular articles
[WATCH] Commuters on station stop train from hitting passenger

[WATCH] Commuters on station stop train from hitting passenger

Khabazela shares tweets and Facebook posts that have gone viral.

[WATCH] How many people does it take to park a car?

[WATCH] How many people does it take to park a car?

Khabazela shares tweets and Facebook posts that have gone viral.

'We discuss stocks and options with our children at the dinner table'

'We discuss stocks and options with our children at the dinner table'

Bruce Whitfield interviews Basetsana Kumalo about her attitude to money (hopes and fears, successes and failures, etc.).

'Had abuser been a male teacher, we would have had a crazy outcry from society'

'Had abuser been a male teacher, we would have had a crazy outcry from society'

Pundits discuss the sexual misconduct allegations at Bishops Diocesan College in Cape Town.

[WATCH] Boy explaining what he heard when parents had sex goes viral

[WATCH] Boy explaining what he heard when parents had sex goes viral

Khabazela shares tweets and Facebook posts that have gone viral.

It's VW, but not as you know it - Why did Volkswagen change its logo?

It's VW, but not as you know it - Why did Volkswagen change its logo?

John Maytham asks what's behind Volkswagen's new-look logo...

Why Mergence Investment Managers is buying Standard Bank and Mr Price

Why Mergence Investment Managers is buying Standard Bank and Mr Price

The Money Show’s Bruce Whitfield asks investment analyst Nolwandle Mthombeni to share her stock picks of the week.

5 retirement saving tips for those who left it late

5 retirement saving tips for those who left it late

It’s better to start late than never! The Money Show’s Bruce Whitfield interviews Jeanette Marais.

[WATCH] Woman faints after hairdresser cuts 12-inch hair without telling her

[WATCH] Woman faints after hairdresser cuts 12-inch hair without telling her

Khabazela shares tweets and Facebook posts that have gone viral.