A woman whose car was stolen when she took her vehicle in for repairs at the Jaguar Land Rover Menlyn dealership to has so far been refunded her deposit after the vehicle suffered further damages.
The car, which Cheryl Modise did not want because it had broken down on her twice was recovered by the police in a bad state and needed R112,000 worth of repairs.
The dealership wanted Modise to take the car back and to claim for the repair on her insurance policy.
Her insurer, however, refused to cover the repair on the grounds that the vehicle was stolen due to negligence on the part of the dealership, at which point Land Rover SA stepped in and offered to fund the repair.
Modise took her story to the Motor Industry Ombud’s office, which ruled that that the dealership cancel the sales agreement, refund her deposit and settle with her bank within 15 working days with no deduction for usage, due to the circumstances.
The dealership agreed to abide by the ruling.
Consumer journalist Wendy Knowler says while Modise has yet to receive her refund from the bank, this is a great feat.
At least the main issue has been solved, she does not have to take that car back and she will be restored back to the situation that she was before she walked into the dealership and bought that car, which is for me a good result.— Wendy Knowler, Consumer journalist
I think many people would back down, it is quite a daunting process to go through.— Wendy Knowler, Consumer journalist
You just need to have the courage of your conviction, back it up with evidence if possible and say I am not accepting what you are offering.— Wendy Knowler, Consumer journalist
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