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[LISTEN] MTN explains why users experienced interruptions this week

11 October 2019 5:39 PM
Tags:
MTN
MTN services

Customers complained about service disruptions on Tuesday and Wednesday night.

MTN says an interruption to its voice and data connections on Tuesday and Wednesday night was caused by vandalism.

Data and voice services were disrupted because of a fire in one of its manholes causing a break in a fibre optic cable between Centurion and Johannesburg.

MTN general manager for network operations Ernest Paul says the company is in the process of repairing nearly 20 fibre breaks in the country.

The strangest thing about this is that the fibre has no value. In some instances, not always, the community set fire to the manhole.

Ernest Paul, General Manager for network operations - MTN

Paul says he has raised the alarm in regard to vandalism and says if there are no interventions, there is the risk of crippling the economy and critical communications systems.

One of the big things is the community involvement, we really need to have a community be vigilant...if you see anything that looks untoward please report it to the authorities.

Ernest Paul, General Manager for network operations - MTN

We have taken interventions where we have security guards, we have got armed response, alarms, cameras but it is a never-ending cycle.

Ernest Paul, General Manager for network operations - MTN

I think it's about the industry coming together - as Vodacom, MTN, Cell C, Telkom, making sure that we share intelligence.

Ernest Paul, General Manager for network operations - MTN

Click on the link below to hear more...


11 October 2019 5:39 PM
Tags:
MTN
MTN services

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