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[LISTEN] Beware of the telesales call, says Wendy Knowler

17 October 2019 3:25 PM
Tags:
telesales
Knowler explains that the biggest problem is what the industry calls 'the assumptive closing'. Find out what this means.

Telesales calls can lead to some people opting into contracts they are not familiar with.

How? Wendy Knowler says the biggest problem is with what the industry calls “the assumptive closing”. For instance, an agent will go through what the person will get with the insurance policy and then add: “Can we send you the welcome pack?”

If the person says yes, that is taken as consent.

Another common tactic, according to Knowler, is to call up the target and talk about what they are trying to sell as if it’s already a done deal - as if the person really doesn’t have a choice.

They talk up the benefits, all the nice things you are going to get and they gloss over the financials and the lock-ins.

Wendy Knowler, Consumer journalist

They don't ever say 'do you want to buy it' and they should. The provision of the CPA [Consumer Protection Act] requires them to be that transparent and say it that plainly so that nobody is confused.

Wendy Knowler, Consumer journalist

Click on the link below to hear the full conversation...


17 October 2019 3:25 PM
Tags:
telesales

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