You don't have to pay if your car is fixed without your prior consent
It's illegal for car dealerships and service centres to service or repair vehicles before getting the green light from the vehicle owner.
Service centres and repair shops are required by law to first consult with the motorist and provide them with a quotation of the intended work.
Service providers can only go ahead once the vehicle owner has agreed to the quotation and authorised the work, explains the National Consumer Commission.
If service centres repair or install a new car part without the vehicle owner's consent, then the vehicle owner is not liable to pay.
Commission prosecutions boss Joseph Selolo explains that the Consumer Protection Act is clear on the rights of vehicle owners.
If they do install a part with prior notification and consent, you don't have to pay for that.Joseph Selolo, Director of Prosecutions - National Consumer Commission
Selolo adds that service providers must give a detailed explanation of the potential risks of leaving a vehicle in their care.
They are required to exercise a degree of care, skill and diligence.Joseph Selolo, Director of Prosecutions - National Consumer Commission
They are liable for any loss that you will suffer... it's not enough for them to just put up the sign.Joseph Selolo, Director of Prosecutions - National Consumer Commission
They have to give you the detail of the risk you are facing.Joseph Selolo, Director of Prosecutions - National Consumer Commission
Listen to the discussion on CapeTalk's Melanie Rice:
This article first appeared on CapeTalk : You don't have to pay if your car is fixed without your prior consent
Arabile Gumede interviews actress Dineo Moeketsi (Langa) about her attitude to money and beliefs about it.Read More
The Foschini Group is offering to buy 371 JET stores. The Money Show's Bruce Whitfield interviews portfolio manager Evan Walker.Read More
Why "quantitative easing" can’t work in South Africa, according to Nazmeera Moola (Head of SA Investments at Ninety One).Read More
Bruce Whitfield interviews reps from the Restaurant Association Of SA, Business Unity SA and the National Liquor Traders Council.Read More
Concerns have been raised over the impact of booze on trauma admissions since the ban on sales was lifted in June.Read More
Eskom is implementing stage two load shedding for a second day, while technicians work to bring generating units back online.Read More
More generating units have broken down, resulting in the utility battling to meet the high demand for electricity.Read More
Pavlo Phitidis says focus must be on the customer group you are trying to reach. You've got to get your demographics right.Read More
Though leaving corporate to venture into tourism has been a big test of resilience, she is still happy with her decision.Read More
Lumkile Mondi says skills and knowledge that have driven a lot of the growth in the past are going to be undermined.Read More