[LISTEN] Understanding returns policies in terms of your legal consumer rights

It's that time of year when you might be considering returning a Christmas gift that isn't quite right or even that expensive new TV you bought with your end-of-year bonus.

Before you embark on a visit to the store concerned though, it's worth reminding yourself of your rights according to the Consumer Protection Act.

Consumer journalist Wendy Knowler says even though the legislation has been in place for almost nine years, this part of it is still widely misunderstood by consumers and retailers alike.

I think the confusion comes in where consumers don't understand the difference between a legal right and a nice-to-have, consumer-friendly returns policy mainly because the retailers don't do enough to spell it out in my view.

Wendy Knowler, Consumer journalist

Knowler explains the nitty gritty of when you can demand a refund if it is refused and when it is within the store's rights to turn you away with your unwanted gift or impulse purchase.

Take a listen:


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