Scam alert: Customers at risk after scammers commit fraudulent SIM swaps

Online fraudsters are now transferring customers' cellphone numbers from their network service provider to another without the clients' knowledge.

The scammers then use contact details on the phone to ask for money to be sent to them from unsuspecting family members.

Speaking to Bongani Bingwa, World Wide Worx data analyst Bryan Turner says this is nothing new.

The scary thing is that this scam is not new, it's been around for two years already. It relies on a little bit of social engineering.

Bryan Turner, Data Analyst - World Wide Worx

As South Africans, we tend to fall for this kind of scams where Google says go reset your password and you click on a link and that's it.

Bryan Turner, Data Analyst - World Wide Worx

Turner explains that Google and Apple will never send an SMS asking you to reset your password.

One usually gets an SMS that will say it's from Google or Apple and it will take you to the scammer's website where you will type in your username/ID and password.

Bryan Turner, Data Analyst - World Wide Worx

The scammers know where to go to do SIM swaps.

Bryan Turner, Data Analyst - World Wide Worx

Consumers need to watch out for when their phones say 'no service or signal' in a place where they would normally have a signal; that means a SIM swap has mostly been initiated.

Bryan Turner, Data Analyst - World Wide Worx

Listen to the full interview below...


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