MTN denies sneaking in prices increases

Some MTN contract costumers allege that the service provider has sneaked in price increases without sufficient notification.

The customers say MTN has increased the contract payments with R8.

MTN has denied claims that it had introduced the price increases without proper communication.

Speaking to Joanne Joseph, MTN spokesperson Jacqui O'Sullivan says the changing of prices in the mobile industry is a legislated process.

We have to give customers 21 days' notice.

Jacqui O'Sullivan, Spokesperson - MTN 

MTN has not adjusted its subscription for probably three years. We announced on March 29 about the specific price adjustments and we sent SMSes to all customers that were going to be impacted.

Jacqui O'Sullivan, Spokesperson - MTN 

We sent a separate letter that went out with the bill of those affected customers and we have a note of the bill as well.

Jacqui O'Sullivan, Spokesperson - MTN 

O'Sullivan says they had to delay some price increases for six months.

Listen to the full interview below...


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