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Outa launches inquiry into complaints from prepaid electricity customers

1 April 2020 3:56 PM
Tags:
Prepaid electricity
The inquiry follows complaints from some people who claim that there is over-charging.

The Organisation Undoing Tax Abuse (Outa) is running a small project to check if prepaid electricity users are being charged the right prices and would like to know how much you are paying.

This follows complaints from some people who claim that there is over-charging.

Joanne Joseph spoke to Outa energy advisor Liz McDaid for more details.

Since we have stared asking we have had a lot of queries from a lot of different areas but for the moment we just want to look at Joburg, just looking at prepaid and only residential so it is quite a narrow sample.

Liz McDaid, Energy advisor - Outa

What you need to do if you are interested, is send us your prepaid slip so that we can see what you are paying per unit and I know that many of your listeners will know that during the month it appears that you are paying more or less per unit and that has something to do with the tariff blocks, how much you get charged is to do with how much you buy.

Liz McDaid, Energy advisor - Outa

The other problem is depending where buy it from - we're trying to look at whether people are adding costs onto that and if so, is it fair or is it even allowed.

Liz McDaid, Energy advisor - Outa

McDaid says people should add details into whether or not they are registered for free basic electricity.

Click on the link below to hear more...


1 April 2020 3:56 PM
Tags:
Prepaid electricity

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