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Doctors launch helpline to provide free medical advice to South Africans

2 April 2020 6:03 PM
Tags:
Coronavirus
COVID-19
doctors helpline
Head of the KZN Doctors Healthcare Coalition Professor Morgan Chetty has more details on the national medical support hotline.

Should you have serious medical concerns about contracting COVID-19, a national medical support hotline has been launched by the private sector to assist you and answer questions you may have, especially if you think you have developed symptoms.

Four hundred and fifty trained doctors have volunteered their some of their time to the hotline which operates from 8am to 6pm during the week.

Head of the KwaZulu-Natal Doctors Healthcare Coalition Professor Morgan Chetty has more details.

It is a helpline in which we would take a call from a patient who is concerned he may have a symptom or two symptoms and he is not sure what to do....we are providing this advise where the call centre doctors have been trained.

Professor Morgan Chetty, Head - KwaZulu-Natal Doctors Healthcare Coalition

We would either give the patient some advice in saying that he could stay at home in isolation conforming to all the rules in terms of hygiene or the second lot of patients, we would ask the patient to because the symptoms are more than we expect him to manage at home, is to see a doctor. The third lot which is patients how do not have a private doctor, we will refer them back to a public facility.

Professor Morgan Chetty, Head - KwaZulu-Natal Doctors Healthcare Coalition

Only at the time of the appointment must the patient then go and see his doctor. We are trying to avoid doctor's rooms from being overcrowded, we are trying to prevent cross-infection... we ask them to wear a mask, go in at the time that is allocated and the doctor will attend to them.

Professor Morgan Chetty, Head - KwaZulu-Natal Doctors Healthcare Coalition

If it's possible, we use this centre or line also to counsel the patient.

Professor Morgan Chetty, Head - KwaZulu-Natal Doctors Healthcare Coalition

At the moment it is the cost of a cellphone call but we realise some people don't have those resources so what some people do is phone in and we have that number, because we can trace that number the doctor calls them back.

Professor Morgan Chetty, Head - KwaZulu-Natal Doctors Healthcare Coalition

The number is 087 0550 234.

Click on the link below to hear more....


2 April 2020 6:03 PM
Tags:
Coronavirus
COVID-19
doctors helpline

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