Today's Big Stories

Vodacom and MTN explain why your cellphone data 'disappears'

John Robbie and Xolani Gwala have been receiving numerous amounts of complaints from listeners about 'disappearing' cellphone data on MTN and Vodacom.

MTN's Chief Customer Experience Officer, Eddie Moyce spoke to John responding to customer complaints about why data seems to disappear and advice listeners on how to protect data bundles.

Moyce says that they have dealt with the issue looking at a number of issues, including that a large number of complainants are using LTE handsets (4th generation network with faster speed).

John also spoke to Vodacom's Executive Head of Technology Innovation, Jannie Van Zyl about why he thinks customer cellphone data is 'disappearing'.

Van Zyl says that customers should note that data cannot 'disappear' but can be used very fast. He says that data is being used by users at a faster rate and by their cellphone in background. He notes that, for instance, Youtube automatically scales up the quality of video you download or stream, which increases data consumption. People don’t just watch social media anymore, they are uploading too (i.e a 5 MB image will take up more of your data).

John also spoke to Senior Journalist at My Broadband, Jan Vermeulen who said that MTN and Vodacom's explanations are plausible, added to the use of LTE handsets and HD apps, all which can increase data use. He says however that it is an unlikely event that someone is doing something to your account. That there is the off-chance that certain services and apps can hijack your account. There are things put in place that can protect you from this, just ask your network provider.

Read More
Veterans and ANC not on same page about terms of consultative conference

Veterans and ANC not on same page about terms of consultative conference

ANC vets want civil society groups present at the consultative conference, which they want held separately from another meeting.

Top SABC journos applauded for brave testimony

Top SABC journos applauded for brave testimony

EWN's Gaye Davis summarises the evidence of the SABC journalists who appeared before the ad hoc committee in Parliament.

If you're gona be a hero (and smash a car window), make sure you can prove harm

If you're gona be a hero (and smash a car window), make sure you can prove harm

A criminal lawyer explains what leg citizens can stand on if they witness a child or pet locked in a vehicle in risky conditions.

SABC 'in contempt of court' if Motsoeneng reports for duty, says DA

SABC 'in contempt of court' if Motsoeneng reports for duty, says DA

The DA's James Selfe says it is not clear whether SABC's Hlaudi Motsoeneng will be either fired or suspended pending an inquiry.

Tweeps throw shade as court shows Motsoeneng the door

Tweeps throw shade as court shows Motsoeneng the door

A judge has ruled that Hlaudi Motsoeneng should not hold any position at the SABC and Twitter has wasted no time reacting.

A flood of complaints about 'disappearing' cellphone data

A flood of complaints about 'disappearing' cellphone data

John has been receiving numerous amounts of complaints from listeners about 'disappearing' cellphone data.

Popular articles
Soulful Sundays Playlist: Sunday 11 June 2017

Soulful Sundays Playlist: Sunday 11 June 2017

Favourites to feed your soul on Sunday.

Opinion:  Bishop Lekganyane is right

Opinion: Bishop Lekganyane is right

Stephen Grootes weighs in on comments made by the Zion Christian Church Bishop at the weekend.

So what exactly is radical economic transformation?

So what exactly is radical economic transformation?

Wits associate professor of economics Christopher Malikane speaks to Azania Mosaka about the term that is being bandied about.

Getting to know MP, Dr Makhosi Khoza

Getting to know MP, Dr Makhosi Khoza

Dr Khoza is admired by South Africans for her role in the SABC inquiry as a ANC member of parliament.

How to make your first million

How to make your first million

Warren Ingram discusses his new book in which he shares practical ways for ordinary people to achieve financial freedom.

3 easy questions could bag you R2000!

3 easy questions could bag you R2000!

WIN R2000! But only if you can prove you're a whiz of the MTN Biz Quiz by answering the following three questions...

Blesserfinder: Matching you with a sugar daddy near you

Blesserfinder: Matching you with a sugar daddy near you

Is social trend Blesserfinder, where girls are allegedly matching up with rich 'benefactors' in exchange for sex, a real thing?

The world’s richest doctor (worth R150bn) was born and raised in South Africa

The world’s richest doctor (worth R150bn) was born and raised in South Africa

Patrick Soon-Shiong, son of Chinese immigrants to SA, is the world’s richest doctor and the wealthiest resident of Los Angeles.