MyMoney Online, Make Money Mondays

Got a tax complaint? The Tax Ombud will help you take on Sars (for FREE!)

(Also read "Sars gives tips on Tax Season 2015".)

The Tax Ombud was created by sections 14 and 15 of the Tax Administration Act, No. 28 of 2011.

The Tax Ombud is appointed by - and reports directly to - the Minister of Finance.

The Tax Ombud is independent of SARS and its mandate must be executed impartially.

The Tax Ombud’s role is to resolve complaints.

It functions as a “check” on the authority of Sars.

The Money Show's Bruce Whitfield interviewed Advocate Eric Mkhawane, CEO of the Tax Ombud Office (phone 0800 662 837), for his weekly "Make Money Mondays" feature.

Scroll down for quotes from the audio below.

Our legislation comes mostly from Canada and the US.

Eric Mkhawane, CEO of the Tax Ombud Office

Our main challenge is that most people don’t even know we exist.

Eric Mkhawane, CEO of the Tax Ombud Office

Come to us if you receive bad service or a bad attitude from Sars.

Eric Mkhawane, CEO of the Tax Ombud Office

If Sars doesn’t respond to you in a reasonable time, come to us.

Eric Mkhawane, CEO of the Tax Ombud Office

Sars should not touch your account before informing you of the debt.

Eric Mkhawane, CEO of the Tax Ombud Office

Our services are free.

Eric Mkhawane, CEO of the Tax Ombud Office

We have full access to Sars’ systems.

Eric Mkhawane, CEO of the Tax Ombud Office

There’s no consequence to wasting our time, but please don’t do it.

Eric Mkhawane, CEO of the Tax Ombud Office

More than 75% of complaints are resolved in favour of the complainant.

Eric Mkhawane, CEO of the Tax Ombud Office

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