The Gauteng Department of Health has announced measures to remedy deteriorating state of patient care and nurses’ attitude towards patients which include the appointment of an Industrial Psychologist.
This is after the Department had received a high number of patient complaints about treatment by nurses.
Professor Laetitia Rispel chats to about why, while the practical measures put in place are encouraging, more needs to be done, including management of nursing staff.
Listen to the conversation below:
Below is some reaction to this matter by listeners on Twitter:
@702JohnRobbie Do patients get treated badly because its free so they must be happy with bad service? This attitude needs to change— Andrea Florence (@Ridaflo_) November 19, 2015
@702JohnRobbie nurses lack compassion and care. They enjoy yelling at patients— Thobelani Ncapai (@ThobelaniNcapai) November 19, 2015
@702JohnRobbie Where does 1start. Nurses don't have empathy. Needed a bedpan for my niece she was more interested in eating her monkey nuts!— Andrea Florence (@Ridaflo_) November 19, 2015
@702JohnRobbie their hatred and animosity runs deep. I loved working for the government, but had to leave because of how difficult the staff— Andrea Klinkenberg-Meyer (@AndyWandy) November 19, 2015
@702JohnRobbie make the working conditions. I used to get mocked for working hard or going the extra mile. I also noticed a deep hatred that— Andrea Klinkenberg-Meyer (@AndyWandy) November 19, 2015
@702JohnRobbie nurses had for foreigners. I think a lot of those nurses are in the job for money, as opposed to passion or love for people.— Andrea Klinkenberg-Meyer (@AndyWandy) November 19, 2015