DIAL A NERD presents FIND YOUR NERD

To outsource or not to outsource, that is the question.

Whatever your business, it’s undeniable that technology is becoming an increasingly important part of delivering your product or service.

But do you know what you’re looking for in an IT support person? Is one person enough, are do you need a team of people? Or, do you outsource?

Traditionally in a business, the “IT guy” is one employee who strives to do their best (on a budget) to keep the business operational – from sorting out your network infrastructure to helping you reset your password for the fourteenth time.

But no matter how good the employee, it is becoming increasingly challenging to deliver all IT services to the required levels.

It takes different people to effectively deliver the different levels of IT solutions into a business today – here are just three you need.

1. The Technician:

The technician keeps a business operational from a technology perspective. They’re the person tasked with onsite problem solving, disaster avoidance and getting you up and running when “downtime” occurs. Usually, the less you see the IT gal, the better. But believe us – this person is critical.

2. The Account Manager:

This person is not simply a sales person, but is rather a consultant that negotiates the minefield of technology, hardware, software and services required. He or she can sit with an executive, a business owner or a department head and hear what their requirements are – and then convert that into a project, contract or service to provide it. This is where the real solutions happen… but it’s also where the costs lie.

An outsourced partner can solve all of your IT problems if your budget is unlimited, but of course there are always limits - and those must be balanced against risk. This is the balance a good account manager will assist with.

3. Remote Support:

This service is relatively new in the small business space, and has become an increasingly relevant form of support as fibre connectivity becomes ubiquitous in our cities and suburbs. This person enables support staff to connect remotely to fix problems within minutes of phone calls or emails being sent to request assistance. Immediate resolution of the average IT support query means that time and travel is not wasted, staff do not wait, and productivity and efficiency is maintained all round.

All too often, the person running a business downplays the necessity of technology – that is, until they lose access to the internet, their ability to invoice or work, and their intellectual property or data.

All businesses are now technology businesses, and they require an array of highly qualified and experienced IT professionals to support them. Increasingly, an outsourced model is the only way to obtain the services that are truly required.

Need a nerd? We’ve got the right one for you.

702 welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the 702 community a safe and welcoming space for all.

702 reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

702 is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
Meet Kopano Matlwa Mabaso: Best-selling author and dedicated doctor

Meet Kopano Matlwa Mabaso: Best-selling author and dedicated doctor

At 21, she wrote a best-selling novel while studying medicine. Today, she's a doctor, a mother, and has three novels to her name.

Six things to avoid at your next office function

Six things to avoid at your next office function

Here are some tips to have a rocking year-end party, without making the headlines the next morning.

How your employees could be compromising your security

How your employees could be compromising your security

According to Dial-a-Nerd, cyber security is one of the biggest threats that businesses face.

Has your business got its dose of fibre?

Has your business got its dose of fibre?

Everywhere you look these days, a local ISP is pitching their new fibre offering.

Is your head in the Cloud?

Is your head in the Cloud?

The largescale move by individuals and businesses to "the cloud" is not without merit.

Bug off! How to protect your PC from malware

Bug off! How to protect your PC from malware

As another ransomware attack hits organisations across the globe, it's time to take a look and ask - is your business protected?

Popular articles
Home Affairs to follow up on special dispensation permit for Zimbabweans in SA

Home Affairs to follow up on special dispensation permit for Zimbabweans in SA

Home Affairs Minister Hlengiwe Mkhize says her department will respond to all Zimbabweans under special dispensation.

So what exactly is radical economic transformation?

So what exactly is radical economic transformation?

Wits associate professor of economics Christopher Malikane speaks to Azania Mosaka about the term that is being bandied about.

Getting to know MP, Dr Makhosi Khoza

Getting to know MP, Dr Makhosi Khoza

Dr Khoza is admired by South Africans for her role in the SABC inquiry as a ANC member of parliament.

10 sexting tips on how to keep things spicy (and safe)

10 sexting tips on how to keep things spicy (and safe)

Interested in sexting but worried about the risks? Dr Eve has created a guideline to help you 'sext' in a fun and responsible way.

It's not the end of the road... Top tips to improve your matric

It's not the end of the road... Top tips to improve your matric

"Recognise that it’s not the end, it’s the beginning." Expert advise for school-leavers who want to improve their results.

Who is Advocate Tembeka Ngcukaitobi?

Who is Advocate Tembeka Ngcukaitobi?

The EFF lawyer stole the show during the state capture report court battle.

3 easy questions could bag you R2000!

3 easy questions could bag you R2000!

WIN R2000! But only if you can prove you're a whiz of the MTN Biz Quiz by answering the following three questions...

Blesserfinder: Matching you with a sugar daddy near you

Blesserfinder: Matching you with a sugar daddy near you

Is social trend Blesserfinder, where girls are allegedly matching up with rich 'benefactors' in exchange for sex, a real thing?