Breakfast with Refilwe Moloto

The danger of overusing exclamation marks!


Guest: Dr Ruth Page | Senior Lecturer in Applied Linguistics at University of Birmingham.

I’m well-known for my cheerfulness. Even on my worst days, I put on a happy face to
communicate with people outside my immediate friends and colleagues. In my emails,
this behaviour manifests itself as exclamation marks.

Preoccupied with appearing nice, I used to catch myself using exclamations at the end
of every other sentence. And I’m not ashamed to admit it because, chances are, you’ve
sent those emails too.

Take a look at the last few messages you sent. If you’re like me, you’ll see exclamations
and other niceties peppered throughout: “Looking forward to seeing the end result!”
and “I’m excited to hear from you!” and “I’m happy to help out!”

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