Streaming issues? Report here
Aubrey Masango 1500 x 1500 2020 Aubrey Masango 1500 x 1500 2020
The Aubrey Masango Show
20:00 - 00:00
volume_up
volume_mute

The Aubrey Masango Show
20:00 - 00:00
Home
arrow_forward
Business
fiber_manual_record
Local

Sars drops ball with eFiling changes - 'We're working hard to convert service'

19 January 2021 6:43 PM
Tags:
SARS
The Money Show
Bruce Whitfield
Efiling
Tax return
taxpayers
online tax returns
Adobe Flash
Adobe
Sars apology
Intikhab Sheikh

Most online forms have now been migrated to newer technology after Adobe stopped support for Flash Player on 31 Dec, says Sars.

"Anything you can do to light a fire under Sars (South African Revenue Service) would be greatly appreciated!"

That's the plea to Bruce Whitfield from a conveyancing attorney as the revenue service tries to play catchup with its disrupted online service.

Sars issued an apology for eFiling frustrations when it became apparent taxpayers were unable to access certain forms.

Sars is still using Flash Player-enabled forms despite timeous warnings from Adobe that this function would be discontinued on 31 December 2020.

"Despite this warning, Sars seems to have been taken by surprise... and all access was blocked from 12 January 2021" reports the firm of conveyancing attorneys.

"The alternate path suggested to bypass this does not work. We're unable to pay Sars transfer duty on behalf of clients, which is delaying transfers."

The Sars call centre was apparently unable to help.

Sars is aware of the problem and says it is "currently working on resolving the matter and will advise once the problem has been resolved."

It provides recommendations on its website to help eFilers unable to access certain forms.

Whitfield interviews Intikhab Sheikh, head of Technology and Solutions Delivery at Sars.

How did it all go so wrong?

First of all, extend a heartfelt apology to all our taxpayers and traders for the disruption in service.

Intikhab Sheikh, Head: Technology and Solutions Delivery - SARS

We've known about the intentions of Adobe to stop support for the Adobe Flash Player for some browsers... beyond December 2020. We've actually been working very hard at converting our servers over the past three years or so.

Intikhab Sheikh, Head: Technology and Solutions Delivery - SARS

The one thing that caught us off-guard - We were aware that Adobe would stop support, but we erred in our understanding that they would block the usage of Adobe Flash Player from 12 January 2021.

Intikhab Sheikh, Head: Technology and Solutions Delivery - SARS

Of the 44 forms that work in Adobe Flash, 20 (highest-volume) have been migrated so far he says.

Of the 24 outstanding, 15 are going live on Friday.

Listen to Sheikh's detailed explanation and his remedy for the desperate conveyancing firm below:




19 January 2021 6:43 PM
Tags:
SARS
The Money Show
Bruce Whitfield
Efiling
Tax return
taxpayers
online tax returns
Adobe Flash
Adobe
Sars apology
Intikhab Sheikh

More from Business

SA e-commerce logistics specialist ParcelNinja give up 60% to Imperial

1 March 2021 9:57 PM

Bruce Whitfield chats to Justin Drennan, Co-Founder at Parcel Ninja about the astonishing growth path of the business.

Share this:
Read More arrow_forward

Always wanted to own a piece of a wine farm? Here's how to make it a reality

1 March 2021 8:47 PM

Hemelzicht Vineyards, a new investment model that gives the public the opportunity to own a share in a luxury wine estate.

Share this:
Read More arrow_forward

Sea Harvest buoyant with 17% annual profit hike despite choppy economic seas

1 March 2021 7:57 PM

Despite lockdowns and the global pandemic the fish supplier stayed afloat and was even able to do swimmingly during the past year.

Share this:
Read More arrow_forward

Public sector trade unions demand CPI plus 4% as final wage demand submitted

1 March 2021 4:02 PM

The demands have been submitted to the general secretary of the Public Service Coordinating Bargaining Council (PSCBC).

Share this:
Read More arrow_forward

'State-sponsored corruption should outrage South Africans' - Sars commissioner

25 February 2021 8:43 PM

'I'm infuriated!' Commissioner Edward Kieswetter says he feels the need to speak truth to power. Strong words on The Money Show.

Share this:
Read More arrow_forward

As export sales boost profit, Distell (Savanna, Klippies) eyes Africa expansion

25 February 2021 8:28 PM

Despite the killer liquor bans in SA, Distell posted a double-digit profit for 2nd half of 2020 says Group CEO Richard Rushton.

Share this:
Read More arrow_forward

Woolworths' online food sales soar, but fashion business 'disappointing'

25 February 2021 7:41 PM

Woolworths is not paying an interim dividend, despite strong profit increase. The Money Show interviews Group CEO Roy Bagattini.

Share this:
Read More arrow_forward

Discovery results: 'Strong operating performance, well-positioned for growth'

25 February 2021 7:27 PM

Earnings were negatively impacted by exchange rate volatility but Covid-19 provisions resilient, says Group CEO Adrian Gore.

Share this:
Read More arrow_forward

Strong recovery for 2nd half of 2020 sees Anglo American weather a tough year

25 February 2021 7:01 PM

'I am immensely proud of how our team of more than 95,000 people across Anglo American pulled together' says CEO Mark Cutifani.

Share this:
Read More arrow_forward

Sars plans to tax retirement funds if you leave SA, target offshore assets

24 February 2021 8:42 PM

The proposal to tax retirement fund members when no longer tax-resident in SA is not unreasonable, says Prof. Osman Mollagee.

Share this:
Read More arrow_forward

More from Local

Always wanted to own a piece of a wine farm? Here's how to make it a reality

1 March 2021 8:47 PM

Hemelzicht Vineyards, a new investment model that gives the public the opportunity to own a share in a luxury wine estate.

Share this:
Read More arrow_forward

NEW GUIDELINES: Can parents now choose where to buy school uniform?

1 March 2021 7:27 PM

Competition Commission spokesperson Siyabulela Makinga says there's exploitation as schools sign exclusive deals with suppliers.

Share this:
Read More arrow_forward

The WheelChair Doctor creates wheelchairs that can go up the stairs

1 March 2021 5:04 PM

Founder of The WheelChair Doctor Ernets Majenge explains why he started the business and his future goals.

Share this:
Read More arrow_forward

Still no certainty on when water will be restored in some parts of Joburg

1 March 2021 5:02 PM

Joburg Water communications officer Eleanor Mavimbela gives an update on the water shutdown by Rand Water.

Share this:
Read More arrow_forward

Study finds 40% of e-cigarettes shops located near universities and colleges

1 March 2021 4:04 PM

SAMRC scientist of the alcohol, tobacco and other drugs research unit Dr Catherine Egbe gives details of their research.

Share this:
Read More arrow_forward

Public sector trade unions demand CPI plus 4% as final wage demand submitted

1 March 2021 4:02 PM

The demands have been submitted to the general secretary of the Public Service Coordinating Bargaining Council (PSCBC).

Share this:
Read More arrow_forward

Sufficient prima facie evidence of misconduct against Mkhwebane, panel finds

1 March 2021 3:15 PM

The independent panel headed by retired Judge Bess Nkabinde recommended that a committee of the National Assembly investigates or launches an inquiry into Busisiwe Mkhwebane.

Share this:
Read More arrow_forward

ConCourt to hear state capture contempt application against Zuma on 25 March

1 March 2021 2:09 PM

The former president failed to show up at the commission last month despite summonses and an order from the apex court to do so.

Share this:
Read More arrow_forward

'SA will have COVID-19 resurgence if people behave like they did in 2020'

1 March 2021 1:19 PM

Pundits unpack their thoughts on the country moving from adjusted level 3 lockdown to level 1.

Share this:
Read More arrow_forward

Unsuccessful applicants have a chance to appeal as soon as possible - NSFAS

1 March 2021 11:52 AM

National Students Financial Aid Scheme CEO Andile Nongogo gives an update on the application process for new students.

Share this:
Read More arrow_forward