Streaming issues? Report here
Aubrey Masango 1500 x 1500 2020 Aubrey Masango 1500 x 1500 2020
The Aubrey Masango Show
20:00 - 00:00
volume_up
volume_mute

The Aubrey Masango Show
20:00 - 00:00
Home
arrow_forward
Business
fiber_manual_record
Local
fiber_manual_record
Opinion

Consumers should not have to fight for right to access recorded calls

20 January 2021 8:48 PM
Tags:
MTN
The Money Show
Bruce Whitfield
National Consumer Commission
consumer rights
Wendy Knowler
consumer issues
call recordings

Why do consumers have to jump through so many hoops? Consumer ninja Wendy Knowler makes her case on The Money Show.

We're all familiar with that "your call will be recorded" voice message when we phone a service provider.

As consumers we should have access to these recordings if we need them for the record, right?

But requests are often ignored or denied, says consumer ninja Wendy Knowler.

www.pexels.com

The Consumer Protection Act (CPA) compels companies to give consumers a free copy of their written agreements but treats non-written deals differently.

However, the National Consumer Commission (NCC) has said it believes the CPA rule should apply to telephonic contracts as well.

Knowler relates the case of a 76-year-old Capetonian who needed to revisit a call she'd made to query an increase in a debit order for mobile operator MTN.

She went to her local MTN branch - Rondebosch - where a woman said they could not 'get the recording' for her. End of story.

Wendy Knowler, Consumer journalist

Knowler followed up with MTN, who indicated they'd share the recording as soon as their "Reseller partner" provided it which would not be possible on Wednesday.

There's no excuse for this palaver she says.

This is Knowler's suggestion for the NCC:

Make it mandatory for service providers to provide copies of call recordings which underpin contracts via email or Whatsapp or whatever, within three business days. It’s all electronic! Can be easily done at virtually no cost.

Wendy Knowler, Consumer journalist

For more detail on this ongoing consumer issue, listen to the audio below:




20 January 2021 8:48 PM
Tags:
MTN
The Money Show
Bruce Whitfield
National Consumer Commission
consumer rights
Wendy Knowler
consumer issues
call recordings

More from Business

Always wanted to own a piece of a wine farm? Here's how to make it a reality

1 March 2021 8:47 PM

Hemelzicht Vineyards, a new investment model that gives the public the opportunity to own a share in a luxury wine estate.

Share this:
Read More arrow_forward

Sea Harvest buoyant with 17% annual profit hike despite choppy economic seas

1 March 2021 7:57 PM

Despite lockdowns and the global pandemic the fish supplier stayed afloat and was even able to do swimmingly during the past year.

Share this:
Read More arrow_forward

Public sector trade unions demand CPI plus 4% as final wage demand submitted

1 March 2021 4:02 PM

The demands have been submitted to the general secretary of the Public Service Coordinating Bargaining Council (PSCBC).

Share this:
Read More arrow_forward

'State-sponsored corruption should outrage South Africans' - Sars commissioner

25 February 2021 8:43 PM

'I'm infuriated!' Commissioner Edward Kieswetter says he feels the need to speak truth to power. Strong words on The Money Show.

Share this:
Read More arrow_forward

As export sales boost profit, Distell (Savanna, Klippies) eyes Africa expansion

25 February 2021 8:28 PM

Despite the killer liquor bans in SA, Distell posted a double-digit profit for 2nd half of 2020 says Group CEO Richard Rushton.

Share this:
Read More arrow_forward

Woolworths' online food sales soar, but fashion business 'disappointing'

25 February 2021 7:41 PM

Woolworths is not paying an interim dividend, despite strong profit increase. The Money Show interviews Group CEO Roy Bagattini.

Share this:
Read More arrow_forward

Discovery results: 'Strong operating performance, well-positioned for growth'

25 February 2021 7:27 PM

Earnings were negatively impacted by exchange rate volatility but Covid-19 provisions resilient, says Group CEO Adrian Gore.

Share this:
Read More arrow_forward

Strong recovery for 2nd half of 2020 sees Anglo American weather a tough year

25 February 2021 7:01 PM

'I am immensely proud of how our team of more than 95,000 people across Anglo American pulled together' says CEO Mark Cutifani.

Share this:
Read More arrow_forward

Sars plans to tax retirement funds if you leave SA, target offshore assets

24 February 2021 8:42 PM

The proposal to tax retirement fund members when no longer tax-resident in SA is not unreasonable, says Prof. Osman Mollagee.

Share this:
Read More arrow_forward

Med scheme covers chemo treatment but not weekly Covid test required by hospital

24 February 2021 7:39 PM

Consumer ninja Wendy Knowler follows up on the case of a patient who'd been paying his membership dues for more than 40 years.

Share this:
Read More arrow_forward

More from Local

Always wanted to own a piece of a wine farm? Here's how to make it a reality

1 March 2021 8:47 PM

Hemelzicht Vineyards, a new investment model that gives the public the opportunity to own a share in a luxury wine estate.

Share this:
Read More arrow_forward

NEW GUIDELINES: Can parents now choose where to buy school uniform?

1 March 2021 7:27 PM

Competition Commission spokesperson Siyabulela Makinga says there's exploitation as schools sign exclusive deals with suppliers.

Share this:
Read More arrow_forward

The WheelChair Doctor creates wheelchairs that can go up the stairs

1 March 2021 5:04 PM

Founder of The WheelChair Doctor Ernets Majenge explains why he started the business and his future goals.

Share this:
Read More arrow_forward

Still no certainty on when water will be restored in some parts of Joburg

1 March 2021 5:02 PM

Joburg Water communications officer Eleanor Mavimbela gives an update on the water shutdown by Rand Water.

Share this:
Read More arrow_forward

Study finds 40% of e-cigarettes shops located near universities and colleges

1 March 2021 4:04 PM

SAMRC scientist of the alcohol, tobacco and other drugs research unit Dr Catherine Egbe gives details of their research.

Share this:
Read More arrow_forward

Public sector trade unions demand CPI plus 4% as final wage demand submitted

1 March 2021 4:02 PM

The demands have been submitted to the general secretary of the Public Service Coordinating Bargaining Council (PSCBC).

Share this:
Read More arrow_forward

Sufficient prima facie evidence of misconduct against Mkhwebane, panel finds

1 March 2021 3:15 PM

The independent panel headed by retired Judge Bess Nkabinde recommended that a committee of the National Assembly investigates or launches an inquiry into Busisiwe Mkhwebane.

Share this:
Read More arrow_forward

ConCourt to hear state capture contempt application against Zuma on 25 March

1 March 2021 2:09 PM

The former president failed to show up at the commission last month despite summonses and an order from the apex court to do so.

Share this:
Read More arrow_forward

'SA will have COVID-19 resurgence if people behave like they did in 2020'

1 March 2021 1:19 PM

Pundits unpack their thoughts on the country moving from adjusted level 3 lockdown to level 1.

Share this:
Read More arrow_forward

Unsuccessful applicants have a chance to appeal as soon as possible - NSFAS

1 March 2021 11:52 AM

National Students Financial Aid Scheme CEO Andile Nongogo gives an update on the application process for new students.

Share this:
Read More arrow_forward

More from Opinion

'State-sponsored corruption should outrage South Africans' - Sars commissioner

25 February 2021 8:43 PM

'I'm infuriated!' Commissioner Edward Kieswetter says he feels the need to speak truth to power. Strong words on The Money Show.

Share this:
Read More arrow_forward

Does an emotive Sars advert make you feel better about paying tax?

23 February 2021 8:08 PM

It's Budget day tomorrow and branding expert Sizakele Marutlulle chooses a topical campaign as her advertising hero of the week.

Share this:
Read More arrow_forward

A South African fraudster fleeced US Big Tech out of R620 million ($42 million)

22 February 2021 8:11 PM

Stephen Timm on his new book, "At Any Cost: The South African Fraudster Who Took the Tech World for More Than $40 million".

Share this:
Read More arrow_forward

We’re producing in the hopes we’ll see an uptick - Jack Black founder

22 February 2021 7:00 PM

The Money Show’s Bruce Whitfield asks Jack Black founder Ross McCulloch if he has any tips for Tito.

Share this:
Read More arrow_forward

'Mboweni must remember revenue windfall means SA just in slightly smaller hole'

18 February 2021 7:40 PM

Tips for Tito: The Money Show interviews Ninety One's Nazmeera Moola ahead of the finance minister's Budget speech next week.

Share this:
Read More arrow_forward

We don’t understand the gravity of the profession – accounting student

18 February 2021 11:05 AM

"Medical students understand they have someone’s life in their hands," says a young accounting student in a stirring call.

Share this:
Read More arrow_forward

Bitcoin breaks through $50k - digital gold?

16 February 2021 8:54 PM

'It's critical to understand the changing nature of money.' Bruce Whitfield interviews Farzam Ehsani (VALR.com.) on The Money Show

Share this:
Read More arrow_forward

Few believed in me. Most actively discouraged me - Heyneke Meyer pens book

15 February 2021 8:00 PM

Bruce Whitfield interviews former Springbok coach Heyneke Meyer about his new book "My Notes on Leadership and Life".

Share this:
Read More arrow_forward

Markus Jooste is fighting back. Deloitte to pay R1.3bn to Steinhoff claimants

15 February 2021 7:44 PM

Bruce Whitfield interviews FM Editor Rob Rose, author of "Steinheist: Markus Jooste, Steinhoff and SA’s biggest corporate fraud".

Share this:
Read More arrow_forward

Zuma must go to jail for contempt of court, if found guilty - Zondo to Concourt

15 February 2021 6:33 PM

The Money Show's Bruce Whitfield interviews Justice Zak Yacoob (former ConCourt judge) and Ferial Haffajee (Daily Maverick).

Share this:
Read More arrow_forward